This morning i paid 1000 soul gems for astrid water gatcha… and crash -.- lost my soul gems and without new monster
You’re not guaranteed to have her from a 10x summon. If the game crashed during the roll, probably you got other characters and weapons and they are in your inventory.
No you don´t. I experienced the same bug today.
Bought the 10x astrid summon and the game crashed immediately.
My soul shards were gone and no summons nor weapons were added to my inventory.
For a “real money” currency that is not acceptable.
I contacted support and really hope they look into this issue + refund/compensate for that loss.