I have waited 6 days for a reply now on Facebook. I ordered 6 gems for 3.99 during Christmas sale time. I didn’t receive my gems. So I waited a day to see if it would come. Nothing happened. I send you devs a message with a picture of the receipt. I have been waiting long enough. I bought the gems to get a chance at the festival eggs. I need compensation festival egg or my money back please.
This is why I didn’t want to spend money on the game in the first place.
Did you by chance try contacting iTunes?
Wow man. That sucks. Now i know the devs are not good. Not spending any money
The developers won’t intentionally fail to deliver your gems. This could be caused by an issue either in Neo Monsters or on Apple’s side.
Usually when this happens, you want to get refunded. You can send a picture of the receipt to the developers, but do they know you didn’t actually receive the gems? What if someone buys gems, receives them, contacts the developers with a receipt saying he/she didn’t receive them and asks for more?
Refunds always happen through Apple, as Apple aggregates the money and pays the developers on its schedule; the money doesn’t directly go to the developers. You’ll have to contact them. They should be able to see if an issue prevented you from receiving your gems.
I just opened the Lamp and Harps mission for 1 hour and right after that the silver mines.
Only 15 minutes passed (yes I quadruple checked that) and the lamps/harps mission already closed… I was going for some multiple levels this way and even used gems for this but ***… why did it close after 15 minutes? I want my gem back.
EDIT: OMG NOW I USED A GEM TO REFILL TICKETS AND NOW TICKETS ARE GONE TOO??? What is going on???
you can have only have one mission open irregardless of whether it is a gold key or silver key.
Well that’s lame… but ok that at least explains it.
Yes I have messaged the devs. No I’m not a cheat to try to get free gems. I really haven’t received them. I also asks apple for refund and they haven’t replied back as well.
Well one way or another you’ll get the refund so just be patient. No idea why you thought of spending anyway your luck is going to run for it.
It’s true rithic you’ll taint your image if you spend even a dollar.
Festival eggs going to end tomorrow. You better hope they refund you or compensate you a free egg
I have waited 6 days for a reply now on Facebook. I ordered 6 gems for 3.99 during Christmas sale time. I didn’t receive my gems. So I waited a day to see if it would come. Nothing happened. I send you devs a message with a picture of the receipt. I have been waiting long enough. I bought the gems to get a chance at the festival eggs. I need compensation festival egg or my money back please.
This is why I didn’t want to spend money on the game in the first place.
Something similar happened to me but i managed to get them after 4 hours.
What horrible devs. They saw my message a week ago and haven’t replied. Isn’t there a way for them to know I’m not lying and haven’t received any gems? What kind of company is this??
I’m suprised they normally reply within a few minutes
If you notice the “seen” and they don’t respond then message again. Without the attitude.
By the look of it you probably talked to them on the holidays and probably some of them were on vacation, my guess is that the guy that usually fix this wasnt there, You should try to talk to them again
Closed by request, situation has been resolved.