Cómo si fuera tan fácil perder todo el progreso eso no es algo fácil de entender
Hola cómo están bueno me banearon mi cuenta y no he echo nada como la recupero tenía muchas gemas ya o si no hay solución al menos devuelvan una parte de mis 389 gemas q tenía
Translation:
Hello, how are you? Well, my account was banned and I haven’t done anything. How do I recover it? I already had a lot of gems, or if there’s no solution, at least return a part of my 389 gems that I had.
Hello, please read the first post here
My online content is blocked for some how.
Please help me and recover the bug
My online content is blocked by some region . I didnot know what happen plz repair my account quikly as you can
You faith fuĺly user
Please read the first post of this thread to understand your problem and how to contact support if necessary.
Hello, today I returned to the game after a few months and apparently I got banned. It is true that I downloaded the game from a pirated app but it is not available in my PlayStore. Could someone tell me what to do? I already have the official one downloaded.
Please read the first post in this thread.
The short answer is you cannot get the account back that used a version of the app with cheat mods (or something like that). You’ll have to start again with a normal version of the app. Sorry but I hope it makes sense.
Me bajaron mi cuenta no se por que
Auto translation:
They lowered my account, I don’t know why.
I’m not sure what your actual problem is, but try to read the first post of this thread to see if your problem is explained there.
I think there was a typo in his message. As you translated I think the translator also took the error into account
Please try to help translating 
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In Spanish I use a words to refer to that he lost his account, it seems that he was banned and does not know why
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Hello everyone so I was just logging in on normal day then when I logon I found my account content block, where can I contact support for this:pensive_face:
I am playing normally asking strategies here and there and there was no problem in the app itself too since I bought it from playstore😭, my gems
Did you download/use mods?
Nah I never use those I downloaded mine from playstore
Please read the first post of this thread.
If you used the Playstore version only and no ban reason applies to you, please contact support directly.
Good luck.
1 Like
Thank you I e-mailed them, hope to get response soon🙏🏽
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Is there another way to fix may account?
I’ve been blocked in online section
I was about to play but there’s a note that I’ve been blocked
Please help me guys
Please read post #1 and follow the instructions to contact support if necessary.