Rare Gold Egg Issue Fix

Neo Monsters Neo Monsters General Discussions
1

Hello everyone,

Earlier today, there was an issue where players got the wrong monsters from the Rare Gold Egg. We would like notify everyone that the problem is now fixed, and the Rare Gold Egg is currently working as normal.

We deeply apologize for this situation. Currently, the team is busy taking steps to rectify things, and please rest assured that any Rare Gems spent during this period will be returned.

Thank you for your patience.

Ryan follow up:

Today’s issue was a case where the Rare Egg was connected to the server entry of the egg for the regular gold egg. It was a simple mistake with very very serious consequences. We will make sure everyone will be compensated for the damages caused and we will make sure this sort of thing never every happens again.

We are very sorry that this happened today and I personally guarantee that it will never happen again.

2

@Arthur
What do you mean by earlier today. This issue has been there from the beginning. Check out the screenshot.

3

Yeah, Ryan said he would look into it but never came back.

4

We have sorted that issue out, and it was a separate issue all together (the user has been refunded). That was a bug where there was a super slim chance that an epic showed up where a super epic should have been showing up, and we have fixed that.

Today’s issue was a case where the Rare Egg was connected to the server entry of the egg for the regular gold egg. It was a simple mistake with very very serious consequences. We will make sure everyone will be compensated for the damages caused and we will make sure this sort of thing never ever happens again. 

We are very sorry that this happened today and I personally guarantee that it will never happen again.

5

Out of curiously, when was the period that it was broken? The entire event or just a short time period?

6

Was after the release of Tridakhan. Contacted them about this a few hours after update.

7

Am I entitled to a refund then? I spent 50 gems shortly before they have out that 5 gem compensation. Or is the 5 gems all I get?

8

You should have spent rare gems during that period. The issue was with rare egg hatching system. So everyone else gets only the 5 normal gems.

9

Dang, was hoping to get another chance after getting a crappy super epic during the event from it haha. Guess it was just the 60%, rip.