Neo ticket problems


Is anyone struggling with this I only need 1 more shard and when I try to get the last one the game is telling me it’s maxed out???

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Hi @999WRLD

It should have been solved by the support team.
Please let me if you still have the issue.

Sorry for the inconvenience and thank for contacting us.

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This keeps coming up when I try to use her awakened form on the online section

Can you look into it and see what’s wrong?

Hey, just to make it crystal lear.

You are talking about Arachnadiva?
You tried to exchange the last copy of her with Neo Ticket but the game told you you already have her at max bonus. After support team has fixed it for you, you used your Neo Ticket on Arachnadiva and awakened her, then saw invalid monster message.
Is it correct?

Yes I tried to use my ticket to get the last shard when I couldn’t purchase it I messaged the support team during that they were looking into what was wrong I decided to open up some packs for the anniversary and on the the 10th pack I got the last shard to awaken arachnadiva so I evolved her and thought everything was fixed and when I tried to use her on my team that’s when the message came up and said I have a invalid monster on my team

Here’s the proof that I got the shard from opening packs and not the Neo ticket

This is what comes up when I try to use arachnadiva on my team

I still have my neo ticket I never used it

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Ok. It makes sense.
The issue has been fixed.

1 Like

Thank you