Neo monster online content issue

I have been blocked from using online content and idk why also i haven’t used any suspicious application from third party websites and i have purchased it from Play Store so I don’t see issue here and also i was collecting gems fro fortune fountain :sob::sob: i got to 320 gems was collecting for many days and i am playing this game for a long time please recover my account i will fully corporate with the Devs if they need any info I will provide

My friend code :- 97950696
My hero rank :- 126