My id has banned

Hello, i wnt to know why My neo monster id has been banned…My online name is kikiyuki…i think i dont do anything wrong or cheat in this game…tq

Hai,i woke up this morning then i see my id has been baned too…
Whats wrong?
I didnt do anything wong/cheat…
Even in several times…i buy the gems…
it doesnt make sense…!!!
I spend the money…i play fair…but then i get banned…!!
Please explain…bring me back to the game…!!
My id: Orion

Ya my id is also not working and i didnt used any cheats that violate their rules

Idem. My account is banned (old974)… But why??? I have only reinstall game…and lost 51 liv…ok restart, but why Ban???

If you genuinely believe you have not cheated or hacked the game in any way, then you can attempt to appeal the ban by messaging shopsupport@zigzagame.net

Yeaahh…i send the email this morning
But still no response

Yeah mine too

This is not the appropriate section of the forum. Please take note of very clear announcements at the top of forum pages.
For that reason I will be moving this to general discussion where it will also be locked. This is because the solution to exactly your concern is stated in an announcement at the top of every forum page.