50 gems taken no monster's please help!!

Hey everyone, on August 21st i purchased a 10 in 1 pack from there store and during the hatching animation the game was accidently shut down. I immediately restarted the game and went to the edit teams menu and there was no new monsters. I have been in list view and restarted the game several times and no monsters have showed up. However the 50 gems were taken and a rare gem has been added. I have contacted the facebook page for Neo Monsters but have yet to receive a reply from them.

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