Unfortunately, the issue where some users cannot tap anything but killing the app when confirmation pop up appears will likely happen in the coming PvP event. This issue also occurs when battle pop ups appear, such as sacrifice confirmation when you attempt to use the skills like Throw or Cannibalize.
We are still looking into this issue and apologize in advance if the issue occurs to you in PvP. As we know so far, this issue only happens to certain devices (mostly android). To the users suffering from this bug, can you please provide us with the information below with the given format?
Friend ID: Mobile model: OS version: Phone language and region:
Example:
Friend ID: 12345678 Mobile model: Xperia 10 OS version: Android 10 Phone language and region: English (United States) *This is the language set in your phone not the one set in Neomon.
*Please do not reply to this thread if you have an issue other than unclickable button. Unrelated report will be removed.
Friend ID:30900321 and 35197998
Mobile model: Samsung Note 8
OS version:9
Phone language and region: English (United States), I have to put my phone in English to operate Neo Monsters
This is serious, I did not think that pvp would start with these problems and it is unfair, I play with a lot of sacrifice. It should not have started in these conditions.
Excuse me but it is my point of view.
And as if that were not enough, we lose the points we have won, that is, without a way to advance and fight for a place in the rank. I trust they will fix it soon.
We are very sorry for this issue. To be honest to you, this issue is more tricky than cannot connect server.
Can you please try to change your language to English? It may solve the issue for now.
Just postpone this season till everything is fixed ,some of us can’t play and we’re gonna miss the rewards I’m literally 3 wins away from 2 legend potions but I can’t play😭
It is very annoying to lose a game because of this, I think that if there is an error they should not have enabled the ranking because it affects many players and they are points that they lose unfairly
Hello, Good evening @Dev_VKC, DMG Devil007 here. I have been facing issues while playing matches in arena. An error message pops up and I’m not able to go ahead from that point. Nor am I able to respond to that error message. The screen freezes and I’m required to shut down the game and restart again. Kindly look in to the matter. Awaiting your response. Thank you.
Details:
Friend ID : 14273690
Mobile model : LG G8X
OS version : Android Version 11
Phone language and region : English and India
Does it work if changing the phone region and language to English? N.A.
With the greatest respect, I do not think that this problem is greater than the connection problem, for the reason that at least these people can play online and even so I have both problems because every time and every day I try to test if I can already connect at the same time that he tells me that I can not take me outThe poster that I have to be online, my screen also freezes
