Hello @Dev_VKC, I had a problem when i try to ultra evolve a monster the game freezes and I can’t click anything, I tried restarting the game 5 times and it still didn’t fix the issue. So I cleared the data of the game and when I try to transfer the restore code the game just freezes and I can’t do anything😭 please fix and thank you
I can’t claim a new anniversary login bonus. It keeps putting the first ticket up (day 3) and then saying you have already claimed this when I click on it. It’s happened 3 days in a row now and I don’t want to miss the gems because of it
hi @Dev_VKC my friend just got the last 1 shard void from exchanging neo ticket when he wants to play using it this message appears can you check his account?
this is proof that he has awakened the void
I can’t clain “récompense”, when i click on the buton i have a black screen and i must close the game, when i open new game i have lose the gain, i have lose 30 gem, i don’t want lose more, i stop game until a correction of this bug
Hello @Dev_VKC I have been unable to play the game at all as of yet. Initially after I claimed rewards from anniversary my screen went black, forcing me to quit the game and then relaunching the game. None of the items, monsters or icons got added to my account except for the neo ticket, which I exchanged already but won’t claim it if same blackout occurs and I lose the mythic. I then bought the 48 gem package and managed to try and hatch on one of the paid gem only banners.
In the past few hours this screen has never changed and exiting, relaunching and even reinstalling the game immediately goes back to this screen in an attempt to continue the hatches. I really hope it continues with that guaranteed mythic banner hatch.
Even when these errors today I spent my tickets and I could not reach every time that I use a sacrifice ability or a poster comes out so the game crashes
Hello @Dev_VKC , hopefully once you have fixed more important bugs, you can also look into screen split issue. Screen splitting is not working in new update.
Hello @Dev_VKC , i’ve claimed 6th anniversary special monster, but i can’t find it. Can you check it ?
My friend ID: 38396751
About my screenshot, you can check here
Can you please provide more details:
What skill and monster did you try to use?
What’s the battle you try to play and the enemy team?
Please also include the screenshot of the battle if possible.
According to our database and your friend’s hatching history, your friend only had 1 copy of Vainess. Neo ticket will only make her +3, not awaken her.
I’m sorry to say, you may lose this friend in the game soon unless your friend can provide any evidence that they hatched 3 copies of Vainess.