Online problem

Can someone help me fix this? I can’t connect to the online server. I’ve seen some posts about this but no way of fixing. Please help

Happens all the time. Close and restart app.

I’ve finished the level where i should get the girrafling… But Lately i’ve noticed a didn’t receive it… Im on level 55 now and even i’ve tried the restore code way, i haven’t received or got it back either… Is there anyway to fix that??