Hey guys, i bought 6 limited pack and i didnt get raizi. Possible bug?
maybe contact the devolpers to check with them
Mail the devs , if it is a bug they would surely fix it for you. 
Thanks Can you tell me in how much time will they respond?
Usually after a few days
Are you 100% it was your 6th pack? When penguinator was available on the 6th pack I thought that I didn’t get him when I was meant to and the devs confirmed I opened 5 packs not 6
After i bought limited packs i got six rare gems so yes i am sure.
How long it took them to respond you?
Instantly as I posted it on the forum as soon as the anniversary pack came out so I guess they was on the forum at the time