I communicated with the support of Neo Monsters, asking for the reward of the previous Pvp, when I saw that they removed the illegal users (they were removed from the UC), I entered the TOP 50 ranking. Because of an error (I guess it was my bad English), they gave me again the recompesas of the TOP 51 - 100.
And the final answer I had was this (textual):
We apologize for the delayed response.
According to our records, in the previous PvP event, your rank is actually 51.
The reason it shows 50 on the screenshot you have provided is due to the fact that we removed some users who have violated our terms of service in a later event, and not during that PvP event. Therefore you have received the correct ranking rewards for this particular PvP event.
From now, we will try our best to avoid displaying the rankings after giving out the rewards or removing users.
We sincerely apologize for the confusion and inconvenience.
and responded in this way:
Ok, the only thing I understand with what you explain to me is that a legal user is harmed, I thought they were going to understand my situation, because I was damaged by the illegal users and on top of that you give them support? I’m going to ask the Neo Monsters community what they think about it, because the truth is, I do not understand you.
I apologize if I offend in any way, but my native language is not English and I am very angry about the situation.
I want to know the opinion of the community, I understand that what explains the support of Neo, but I can not understand how they do not support the legal community.
@Killerdog would you give me your opinion about it? Whenever I read your posts I feel comfortable, maybe you can help me understand the situation better, thank you very much and apologize for the inconvenience caused.