I have a problem with

My Neo monster account has been banned from using the online mode, this is something I don’t know about, I would like it to be fixed, I haven’t done anything to deserve it, please help me.I need help, I have spent a lot of time losing everything just like that, please, I ask you, help me, I know you will be able to help me, and if there is any error in my account, delete it (the error)and give me back my account to continue advancing and progressing, I thank you for creating this great game.
Look name was: TKČ Į໗sѧnęᴳᵒᵈ