@Dev_VKC sorry for tagging I don’t usually come here to be bothering but I got an issue when I try to create a code to protect my account , it is happening to me and a couple of friends, it says that there is a mistake and doesn’t let create the code , if anyone know please help me out!
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The code can only include numbers, if you add letters it will give the error, also check the connection.
For example, I entered an 8-digit numerical code.
Thanks for your reply but I already try with the conditions and it is still giving me an error
this makes me wonder. if someone loggs in. plays for a bit and loggs out. then logg in again. are they the user who last used the account?
To clarify, it is the player who last played the account before the update can set up the safe code for the first time (before we introduced the safe code feature).
If you are unable to set up your safe code, ask the person you shared your account with to set it up for you. Please note that account sharing is against our terms of service, and we do not take any responsibility if your account is stolen as a result.
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ah well that makes sense! thanks for clarifying 
Thank you for your clarification I guess imma have to wait till 9th September to finally create one ,because my brother whose usually play the account can’t create one either
Bro, a friend of mine can’t put the secure code, despite having updated the Neo on his cell phone.