Hello, I’m very addicted to this game as a replacement for pokemon go, but unfortunately while I’m having fun my phone crushed suddenly and all my progress was gone, I was able to get an screenshot for my restore code but unfortunately it was saved on my phone internal memory and unable to recover it, right now I’m hopeless, and I don’t want to start all over again to waste my time, it’s not easy to pass all the adversities in the game, so if I’m unable to restore my progress I guess I will just find some new stuff. Any help to restore my account would be appreciated. Thanks!
do you know your friend code
Contact them at shopsupport@zigzagame.net
You can also try messaging their Facebook page.
Be sure to mention -
your name in the game.
Where you were at in offline/online story.
Your friend code if you have it.
Attach any receipts from google play store or iTunes if you bought gems.
Approximately when you started playing.
That should give them sufficient information to give you your restore code.
Be aware this can take 1-2 weeks before they reply to you. I generally have more success with the Facebook page but just try both I would say.
I did not memorize my Friend code, all my information was gone since I need to reset my phone. But i can memorize the all the details in my account like team cost, hero level, name, etc.
I already send them a message through facebook but unfortunately no feedback yet, I will try sending them an email and hope to get a reply from them asap as I want to play it again.
Thank you guys for the response.