Achievement gems not received. DEV PLEASE HELP

I’ve beaten the scb but it won’t give me the gems for it. Could you help?

Scb wount count on this one they will start on the next one

They did ask me for some info via email.

Hey guys, I’m also having the same problem. Who do I email abt it?? Thanks

I’m having the same problem too. Sean said they are looking into the matter. Does that mean i don’t need to do anything? Or still email them?

Sent them an email with your friend’s code, restore code, device name, android/ios version(eg nougat) and neo monsters app version.
neomonsupport.gameplay@zigzagame.net

Thank you

Going to lock this thread as we are actively helping people who contact support. If you have this problem, contact support! We check support daily and try to solve as many issues as we can every day.

Sean