I noticed you messaged zigzag games, there’s actually a neo monsters Facebook page where you would get a much quicker response.
Just search neo monsters on Facebook and tell them you need to use your reset code, they’ll unlock it so you can use it again

Thank you my friend well game said to contact that one,lets hope this will work

Something similar happened to me a while back, this was how I got it fixed. Hopefully it should work for you too.

Thank you very much my friend,for fast responses,my touch stopped working,i hope it will for my too…

This waiting is killing me…