Contact Information

Contact Information and Critical Issues MUST READ: Contact & Critical Info
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Updated contact info 9/30/2016

If you are having issues with any of our games, please contact us via email at one of the following addresses, which are organised by subject:

neomonsupport.iap@zigzagame.net
This address is for anything related to In App Purchases. This infludes hatching eggs, buying gems, or spending gems in any other way.

 

neomonsupport.restore@zigzagame.net
This address is for anything related to restore codes such as restoring a lost account.

neomonsupport.gameplay@zigzagame.net
This address is for anything related to gameplay. This includes issues with event rewards, friends, bugs that require a response, or anything that isn’t covered in the previous emails.

neomonsupport.noreply@zigzagame.net
This address is for anything that does not require a response from the dev team. This includes bug reports and suggestions.

shopsupport@zigzagame.net

If your email is in reference to any game other than Neo Monsters, or for some other reason does not fall under any of the previous categories, contact this address.

You may also contact us through our Facebook page if necessary:

https://www.facebook.com/NeoMonstersOfficial/

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Hey, I couldn’t find a very good place to put this, but since I guess it has to do with contacting, I’ll put it here.

Has the message function been disabled for the forum? I no longer see the mail icon anymore. Also, if I try to click the blue icon to mark all of the threads as read, it says that I do not have permission to use that feature.

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yes, due to the scam attempts they disabled private messages.

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Is this a bad or good thing??

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How do I get my monster transferred to neo monsters?

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Lyrux, in fact I was trying to contact you in private, but since the PM function has been disabled, can we find a way to get friends?

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I posted on Facebook. I am pissed. The game froze twice. I lost tickets.

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Msg there Facebook page

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Is messaging there Facebook page the only way? I don’t have a Facebook.

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Yeah it seems to be or go to zigzagame and msg them there
Zigzagame is the name of the full company

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How do I send my purchase receipt on facebook?

Trying to restore my account, all I have is the restore code and purchase receipt but I don’t know how to send the purchase receipt to them.

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Email them at zigzagame.com they also have a facebook page where you can msg them
Neo monsters

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13

I trouble in new update pls help me
I was try to update but my app neomonster is not update.what I do?give me reply

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14

Have you tried to update in the App Store

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Hello I have sent some emails to get my restore code can someone help me?

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How cn we contact there admin about my code

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sir i have problem of my restore code. i uses  it ten times its because i dont have my own personal computer or laptop, i just play on the internet cafe on different units. can i play it again??? why every restore code have limit of using??? the restore code of this account is , 

and i have again problem but so major problem. i have two accounts the one have a legendary lavahawk,when isave it i have notice one letter/number is missing,when  and the big problems is i dont know where is the exact place of that missing number or letter. the restore code is  and one letter number is missing. huuhhuhuhu please help me.

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Restore codes are not intended to be used this often, only if you’re either getting a new device or your old one broke. Also, the game warns against having one account on two different devices, it can seriously mess it up. You’ll have to contact them for getting your account back(dev vkc is the guy you want), but if you do, please just keep it on one device from then on.

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