Hello. Apparently my Neo monster account was banned and I can’t access online mode. How can I fix it? I don’t want to lose my account. Thank you
You can’t ‘fix it’. If you were banned, you did something wrong. Usually people who get banned have downloaded the game from a non-official website or enabled/used hacks in game. Account sharing is also something you can get banned for, it’s against TOS.
Unfortunately your only option is to start a new account and play legitimately this time! Fortunately they have made it quite easy to start a new game nowadays.
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