I have problems restoring the data of my neo monster account that is more than 7 years old. When I enter the restoration code it tells me that it is incorrect which is not possible because regardless of whether I know it by heart I am correcting it with an image of the code that I have saved in the cloud for a long time and I have already restored my account with that code on other occasions
Did your cousin played account recently?
Please contact support directly to solve the issue. Describe your problem and provide proof if requested.