Account Lost

#1

I have a problem with my account.
I changed smartphone last September, then I downloaded neomonsters on the new device and used the code to restore the game.
Today i played Neomonster few hours ago. Now i entered the game, but the game started from the beginning (i was asked to choose the first monster).
Question 1: do you know why it happened? i tried to turn off and on the phone but didn’t worked.
Question 2: i still have the old smartphone. if i use the code that i have on that device, will i restore the game as of September or the games as of today?

i was Level 134 help meeee please :frowning:

#2

Use restore code, if not working, email support hut they’ll be back after a week coz of holiday

#3

but can i use the old restore code? i do not have the last one unfortunately…

#4

If you didn’t change it it may work. Try it out. Otherwise as xyzen said you have to contact support but they are currently on holidays (japan)

#5

1 account has 1 restore code, you can use it 10 times a year

#6

Thats exacly what happend to me

#7

I managed to fix it