Restauration not working

Hello Neo Monsters,

I have a problem with my game data save.

My smartphone turned off, when i launched Neo Monsters, unable to charge entirely the game (it freeze during loading screen). So i decided to uninstall and install it again, of course, i have the restauration code.

Then I wanted to restore my previous saved game with this restauration code and it is not working, is says : " Resauration failed - Network problem or your code is not correct" my network is OK and the code is correct too !

Now i lost everything and can’t play anymore, can you do something to give my account back ?

Thanks for your help, have a good day !

Thanks, i mailed them and i could restore my account back, Thanks for your help :slight_smile: