# Why am I banned? **URL:** \ **Category:** Neo Monsters\ **Created:** [November 10, 2020, 8:31am UTC](https://www.neomonstersforum.com/t/why-am-i-banned/30141 "2020-11-10T08:31:15Z")\ **Posts on this page:** 1\ **Showing post:** 11
**Author:** ![Dev\_VKC](https://sea1.discourse-cdn.com/flex015/user_avatar/www.neomonstersforum.com/dev_vkc/32/55057_2.png) [@Dev\_VKC](https://www.neomonstersforum.com/u/Dev_VKC)\ **Post date:** [November 10, 2020, 3:16pm UTC](https://www.neomonstersforum.com/t/why-am-i-banned/30141/11 "2020-11-10T15:16:43Z")
Hi, BRD and I only handle gameplay issues, such as monster skills bugs, event errors, etc. If there is something wrong with account, please contact our support team. Thank you for understanding. > [@envelope \[IMPORTANT\] How to contact support team envelope](https://www.neomonstersforum.com/t/important-how-to-contact-support-team/24662): > > If you encountered any issue in the game, please feel free to contact our support team via email. [shopsupport@zigzagame.net](mailto:shopsupport@zigzagame.net) Please make sure to provide the following information: in game name friend ID transfer number (restore code) If you are contacting us because you lost / forgot the restore code, please provide us app purchase / download receipt and the following information (as far as you can remember) in the mail. in game name friend ID purchase receipt (if any) in game progress l… --- _[View the full topic](https://www.neomonstersforum.com/t/why-am-i-banned/30141)._