# Transfer Code - Accpunt Recovery
**URL:** https://www.neomonstersforum.com/t/transfer-code-accpunt-recovery/62356
**Category:** Neo Monsters General Discussions
**Created:** [July 18, 2025, 1:33am UTC](https://www.neomonstersforum.com/t/transfer-code-accpunt-recovery/62356 "2025-07-18T01:33:09Z")
**Posts on this page:** 2
**Page:** 1
### Author:  [@JP\_Echeverria](https://www.neomonstersforum.com/u/JP_Echeverria)
#### Post date: [July 18, 2025, 1:33am UTC](https://www.neomonstersforum.com/t/transfer-code-accpunt-recovery/62356/1 "2025-07-18T01:33:09Z")
Hello, NEO Monsters Community! I would like to ask some help or guidance on how I can reach the support team. I’ll cut to the chase.
I need help to recover my account, however I forgot my Transfer Code and I cannot access my phone because it broke. I bought a new phone and I wanted to play Neo Monsters but I cannot also remember my transfer code.
My in-game name is Terrakion, I am around level 150-160+ (I cannot remember it well) The last time that I logged in on that account was on June 24, 2025.
Thank you for reading this! 😭🥺
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### Author:  [@EBO](https://www.neomonstersforum.com/u/EBO)
#### Post date: [July 18, 2025, 5:58am UTC](https://www.neomonstersforum.com/t/transfer-code-accpunt-recovery/62356/2 "2025-07-18T05:58:57Z")
> [@envelope \[IMPORTANT\] How to contact support team envelope](https://www.neomonstersforum.com/t/important-how-to-contact-support-team/24662):
>
> If you encountered any issue in the game, please feel free to contact our support team via email. [shopsupport@zigzagame.net](mailto:shopsupport@zigzagame.net) Please make sure to provide the following information: in game name friend ID transfer number (restore code) If you are contacting us because you lost / forgot the restore code, please provide us app purchase / download receipt and the following information (as far as you can remember) in the mail. in game name friend ID purchase receipt (if any) in game progress l…
Please follow this post to contact the support directly with providing your purchase code when you initially bought the game. Even if you bought the game for 0$ you will have a purchase code, the purchase connects the game to your Google Playstore account. You can also use any ingame purchase code if available.
Provide all import data to the support only.
Never provide important data like your code in the forum or in public.
I hope you can get your account back 🙏 🙏 🙏