# Stellar ticket not recived **URL:** \ **Category:** Neo Monsters\ **Created:** [January 15, 2025, 9:10am UTC](https://www.neomonstersforum.com/t/stellar-ticket-not-recived/58108 "2025-01-15T09:10:51Z")\ **Posts on this page:** 1\ **Showing post:** 4
**Author:** ![Killerdog](https://sea1.discourse-cdn.com/flex015/user_avatar/www.neomonstersforum.com/killerdog/32/19206_2.png) [@Killerdog](https://www.neomonstersforum.com/u/Killerdog)\ **Post date:** [January 15, 2025, 11:02pm UTC](https://www.neomonstersforum.com/t/stellar-ticket-not-recived/58108/4 "2025-01-15T23:02:23Z")
> [@envelope \[IMPORTANT\] How to contact support team envelope](https://www.neomonstersforum.com/t/important-how-to-contact-support-team/24662): > > If you encountered any issue in the game, please feel free to contact our support team via email. [shopsupport@zigzagame.net](mailto:shopsupport@zigzagame.net) Please make sure to provide the following information: in game name friend ID transfer number (restore code) If you are contacting us because you lost / forgot the restore code, please provide us app purchase / download receipt and the following information (as far as you can remember) in the mail. in game name friend ID purchase receipt (if any) in game progress l… --- _[View the full topic](https://www.neomonstersforum.com/t/stellar-ticket-not-recived/58108)._