# SOS serious need for help or even any response

**URL:** <https://www.neomonstersforum.com/t/sos-serious-need-for-help-or-even-any-response/5239>\
**Category:** Neo Monsters Bug Reports\
**Created:** [September 21, 2016, 10:16pm UTC](https://www.neomonstersforum.com/t/sos-serious-need-for-help-or-even-any-response/5239 "2016-09-21T22:16:52Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Sonics](https://avatars.discourse-cdn.com/v4/letter/s/eb9ed0/32.png) [@Sonics](https://www.neomonstersforum.com/u/Sonics)\
**Post date:** [September 21, 2016, 10:16pm UTC](https://www.neomonstersforum.com/t/sos-serious-need-for-help-or-even-any-response/5239/1 "2016-09-21T22:16:52Z")

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Can’t get decent response on here or zigzag…to game crashing/stopping…last message I got from zigzag was they were aware of problem, and sorry for inconvenience…September 13th

today I did the 1.4.2 update, which just made things worse

1. game reset back to beginning, and can’t use my CODE because I used it earlier after the orginal big problem update

2. game still is glitches

3. game still crashes  
The real slap in the face, I got Legendary monster 1st spin, something I didn’t have on lvl 69 account, even having spent $$$

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**Author:** ![Jeremy7040](https://avatars.discourse-cdn.com/v4/letter/j/41988e/32.png) [@Jeremy7040](https://www.neomonstersforum.com/u/Jeremy7040)\
**Post date:** [October 2, 2016, 7:23am UTC](https://www.neomonstersforum.com/t/sos-serious-need-for-help-or-even-any-response/5239/2 "2016-10-02T07:23:17Z")

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Exactly the same issue

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**Author:** ![Hidan1337](https://sea1.discourse-cdn.com/flex015/user_avatar/www.neomonstersforum.com/hidan1337/32/6045_2.png) [@Hidan1337](https://www.neomonstersforum.com/u/Hidan1337)\
**Post date:** [October 2, 2016, 9:47am UTC](https://www.neomonstersforum.com/t/sos-serious-need-for-help-or-even-any-response/5239/3 "2016-10-02T09:47:29Z")

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Have you contacted them at the new dedicated email address?

There is a new FAQ on the forum:

[http://www.hunterislandforum.com/index.php/topic/15793-faq-and-our-new-support-system/?view=getnewpost](http://www.hunterislandforum.com/index.php/topic/15793-faq-and-our-new-support-system/?view=getnewpost)

The email you need is: [neomonsupport.gameplay@zigzagame.net](mailto:neomonsupport.gameplay@zigzagame.net)