# Purchase failed then gems gone

**URL:** <https://www.neomonstersforum.com/t/purchase-failed-then-gems-gone/7046>\
**Category:** Neo Monsters Bug Reports\
**Created:** [September 2, 2017, 4:24pm UTC](https://www.neomonstersforum.com/t/purchase-failed-then-gems-gone/7046 "2017-09-02T16:24:59Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![o0ophillo0o](https://avatars.discourse-cdn.com/v4/letter/o/b5e925/32.png) [@o0ophillo0o](https://www.neomonstersforum.com/u/o0ophillo0o)\
**Post date:** [September 2, 2017, 4:24pm UTC](https://www.neomonstersforum.com/t/purchase-failed-then-gems-gone/7046/1 "2017-09-02T16:24:59Z")

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I was purchasing a single festival egg and then my internet chrashed. When i was collecting the gems from my rewards my internet crashed again and then the they werent in my rewards anymore and i didnt collect them so now i’m missing 5 gems…

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**Author:** ![Mr.X](https://sea1.discourse-cdn.com/flex015/user_avatar/www.neomonstersforum.com/mr.x/32/20447_2.png) [@Mr.X](https://www.neomonstersforum.com/u/Mr.X)\
**Post date:** [September 2, 2017, 6:47pm UTC](https://www.neomonstersforum.com/t/purchase-failed-then-gems-gone/7046/2 "2017-09-02T18:47:32Z")

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you could try to contact support if they dont appear soon&nbsp;