Problema con Kumashiro

Neo Monsters Neo Monsters Bug Reports
1

Buon giorno,

vi invio lo screenshot della mia squadra.

Ieri ho trovato il nuovo eroe leggendario Kumashiro (ho sostituito Tenebris). Ieri non ho riscontrato nessun problema.

Stamattina ho fatto due missioni dell’evento bisettimanale di Anesa e tre sfide dell’Ultimate Challenge. Kumashiro non è più presente nel mio team, durante i combattimenti c’èTenebris tra i rinforzi.

Nella sezione squadre, Kumashiro appare correttamente nel team 1.

Come posso fare? Grazie.

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Auto translation:
Good morning,

I’m sending you a screenshot of my team.

Yesterday I found the new legendary hero Kumashiro (I replaced Tenebris). I didn’t encounter any problems yesterday.

This morning I completed two missions from Anesa’s biweekly event and three Ultimate Challenge challenges. Kumashiro is no longer on my team; Tenebris is among the reinforcements during battles.

In the team section, Kumashiro correctly appears in team 1.

How can I do this? Thank you.

2

Do you play multiple accounts on your device? When you switch accounts, some things are not saved properly

3

No. Ho solo un account. Grazie per l’aiuto

Auto translation:

No. I only have one account. Thanks for the help.

4

Do you have the bug where the monster that’s on your team is not replaced, but only the icon of the new monster goes over it? I’ve had that before.

Try to drag out Tenebris first, then replace with Kuma.

5

Non ha funzionato. Tenebris appare come rinforzo nel mio team 1. Kumashiro non c’è

Auto translation:

It didn’t work. Tenebris appears as a reinforcement in my Team 1. Kumashiro isn’t there.

6

Aggiornamento del problema. Anche oggi Kumashiro non appare nel mio team 1.

Ho provato ad inserirlo in un altro team (quello per le missioni legame) ed appare regolarmente tra i rinforzi.

Allora ho fatto il reset del team 1. Ho inserito nuovamente tutti i mostri, ma appare sempre Tenebris.

A quel punto ho creato la stessa squadra in un’altra posizione (team 10), ma nulla. Kumashiro non è mai presente.

Ieri ho scritto al team di supporto, ma non ho ricevuto risposta.

Non so più cosa fare.

Grazie a tutti per le risposte.

Auto translation:

Update on the issue: Kumashiro still isn’t showing up in my Team 1 today.

I tried adding him to a different team (the one for Bond Missions), and he appears among the reinforcements just fine.

So, I reset Team 1 and added all the monsters again, but Tenebris keeps showing up instead.

Then I tried setting up the exact same team in a different slot (Team 10), but nothing—Kumashiro still doesn’t appear.

I contacted the support team yesterday but haven’t received a reply.

I don’t know what else to do.

Thanks to everyone for the replies.

7

It’s the weekend so they’re probably not working. Try to be patient until next week.

8

D’accordo. Grazie per la risposta :grin:

Auto translation:

All right. Thanks for the reply.

9

I’m sorry about what happened to you. Could you please translate everything into English first and then post it?

Please also provide your Friend ID so that we can take a look.

10

From what I can gather, they got Kumashiro and added them to their team by replacing Tenebris from his first team (Team V1) and did several events with the new team (Team V2). The next day, his team in team editing correctly shows Kumashiro in the team as Team V2, but during battle tenebris is still entering like its still Team V1. Sounds like a very strange local cache issue imo

12

Yes friend. It was strange. Thanks for help :wink:

13

Neomon Support wrote me in morning. They control my account. Now I no have problems becouse event “Ultimate Challenge” finishes. So I will check in future events. Thanks friend :slightly_smiling_face:

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