# ❗️ Please report new bugs here❗️ **URL:** \ **Category:** Neo Monsters Bug Reports\ **Created:** [August 12, 2016, 1:37pm UTC](https://www.neomonstersforum.com/t/please-report-new-bugs-here/4823 "2016-08-12T13:37:19Z")\ **Posts on this page:** 1\ **Showing post:** 6584
**Author:** ![Dev\_VKC](https://sea1.discourse-cdn.com/flex015/user_avatar/www.neomonstersforum.com/dev_vkc/32/55057_2.png) [@Dev\_VKC](https://www.neomonstersforum.com/u/Dev_VKC)\ **Post date:** [October 22, 2024, 1:44am UTC](https://www.neomonstersforum.com/t/please-report-new-bugs-here/4823/6584 "2024-10-22T01:44:58Z")
We are sorry for the issue. Can you please contact our support team with your account information? Feel free to use translation. > [@envelope \[IMPORTANT\] How to contact support team envelope](https://www.neomonstersforum.com/t/important-how-to-contact-support-team/24662): > > If you encountered any issue in the game, please feel free to contact our support team via email. [shopsupport@zigzagame.net](mailto:shopsupport@zigzagame.net) Please make sure to provide the following information: in game name friend ID transfer number (restore code) If you are contacting us because you lost / forgot the restore code, please provide us app purchase / download receipt and the following information (as far as you can remember) in the mail. in game name friend ID purchase receipt (if any) in game progress l… --- _[View the full topic](https://www.neomonstersforum.com/t/please-report-new-bugs-here/4823)._