# Perdí mi cuenta **URL:** \ **Category:** Neo Monsters\ **Created:** [August 22, 2021, 6:23am UTC](https://www.neomonstersforum.com/t/perdi-mi-cuenta/34750 "2021-08-22T06:23:31Z")\ **Posts on this page:** 1\ **Showing post:** 10
**Author:** ![EBO](https://sea1.discourse-cdn.com/flex015/user_avatar/www.neomonstersforum.com/ebo/32/44250_2.png) [@EBO](https://www.neomonstersforum.com/u/EBO)\ **Post date:** [November 4, 2025, 1:56pm UTC](https://www.neomonstersforum.com/t/perdi-mi-cuenta/34750/10 "2025-11-04T13:56:31Z")
This thread has lots of necrobumps over the time, please try to use English language in the forum, use a translator if necessary. Try to contact support directly and provide important information, like Google purchase number, friend ID, screenshot of your account. Use this official guideline: > [@envelope \[IMPORTANT\] How to contact support team envelope](https://www.neomonstersforum.com/t/important-how-to-contact-support-team/24662): > > If you encountered any issue in the game, please feel free to contact our support team via email. [shopsupport@zigzagame.net](mailto:shopsupport@zigzagame.net) Please make sure to provide the following information: in game name friend ID transfer number (restore code) If you are contacting us because you lost / forgot the restore code, please provide us app purchase / download receipt and the following information (as far as you can remember) in the mail. in game name friend ID purchase receipt (if any) in game progress l… Good luck --- _[View the full topic](https://www.neomonstersforum.com/t/perdi-mi-cuenta/34750)._