# Need help 😭 **URL:** \ **Category:** Neo Monsters\ **Created:** [February 13, 2026, 4:36pm UTC](https://www.neomonstersforum.com/t/need-help/64298 "2026-02-13T16:36:31Z")\ **Posts on this page:** 1\ **Showing post:** 2
**Author:** ![Tanjiro](https://sea1.discourse-cdn.com/flex015/user_avatar/www.neomonstersforum.com/tanjiro/32/84027_2.png) [@Tanjiro](https://www.neomonstersforum.com/u/Tanjiro)\ **Post date:** [February 13, 2026, 4:52pm UTC](https://www.neomonstersforum.com/t/need-help/64298/2 "2026-02-13T16:52:12Z")
> [@envelope \[IMPORTANT\] How to contact support team envelope](https://www.neomonstersforum.com/t/important-how-to-contact-support-team/24662): > > If you encountered any issue in the game, please feel free to contact our support team via email. [shopsupport@zigzagame.net](mailto:shopsupport@zigzagame.net) Please make sure to provide the following information: in game name friend ID transfer number (restore code) If you are contacting us because you lost / forgot the restore code, please provide us app purchase / download receipt and the following information (as far as you can remember) in the mail. in game name friend ID purchase receipt (if any) in game progress la… --- _[View the full topic](https://www.neomonstersforum.com/t/need-help/64298)._