# Missing gems **URL:** \ **Category:** Neo Monsters\ **Created:** [February 17, 2021, 3:28am UTC](https://www.neomonstersforum.com/t/missing-gems/31578 "2021-02-17T03:28:32Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![Dane](https://sea1.discourse-cdn.com/flex015/user_avatar/www.neomonstersforum.com/dane/32/38931_2.png) [@Dane](https://www.neomonstersforum.com/u/Dane)\ **Post date:** [February 17, 2021, 3:28am UTC](https://www.neomonstersforum.com/t/missing-gems/31578/1 "2021-02-17T03:28:32Z")
As soon as i bought gems the app closed out on me, i load back up and it wasn’t there. I tried buying it again but it says you already own this item. Im Thinking about deleting the app, install it again, and use my restore code. I wonder if that might work. Its been like this for at least 2 months, i contact them a few times bug got nothing ---
**Author:** ![Killerdog](https://sea1.discourse-cdn.com/flex015/user_avatar/www.neomonstersforum.com/killerdog/32/19206_2.png) [@Killerdog](https://www.neomonstersforum.com/u/Killerdog)\ **Post date:** [February 17, 2021, 3:41am UTC](https://www.neomonstersforum.com/t/missing-gems/31578/2 "2021-02-17T03:41:52Z")
Which email did you contact for support… was it this one? [neomon.983143183@gmail.com](mailto:neomon.983143183@gmail.com) ---
**Author:** ![Dane](https://sea1.discourse-cdn.com/flex015/user_avatar/www.neomonstersforum.com/dane/32/38931_2.png) [@Dane](https://www.neomonstersforum.com/u/Dane)\ **Post date:** [February 17, 2021, 3:49am UTC](https://www.neomonstersforum.com/t/missing-gems/31578/3 "2021-02-17T03:49:18Z")
No ---
**Author:** ![Dane](https://sea1.discourse-cdn.com/flex015/user_avatar/www.neomonstersforum.com/dane/32/38931_2.png) [@Dane](https://www.neomonstersforum.com/u/Dane)\ **Post date:** [February 17, 2021, 3:50am UTC](https://www.neomonstersforum.com/t/missing-gems/31578/4 "2021-02-17T03:50:37Z")
I guess thats the one im supposed to. Do i gotta give out my restore code ---
**Author:** ![Killerdog](https://sea1.discourse-cdn.com/flex015/user_avatar/www.neomonstersforum.com/killerdog/32/19206_2.png) [@Killerdog](https://www.neomonstersforum.com/u/Killerdog)\ **Post date:** [February 17, 2021, 4:26am UTC](https://www.neomonstersforum.com/t/missing-gems/31578/5 "2021-02-17T04:26:39Z")
Yeah, they switched email a while ago. Use that new one and tell them your restore code, friend code and hero rank. That’s probably enough information to identify and prove it’s you. Then tell them your issue. Sounds like it’s the fact you get an error message whenever you try to buy gems? They can probably fix this very easily. ---
**Author:** ![squinty1880](https://avatars.discourse-cdn.com/v4/letter/s/7c8e57/32.png) [@squinty1880](https://www.neomonstersforum.com/u/squinty1880)\ **Post date:** [February 17, 2021, 4:26am UTC](https://www.neomonstersforum.com/t/missing-gems/31578/6 "2021-02-17T04:26:41Z")
Yep here and now for us all to see ---
**Author:** ![Killerdog](https://sea1.discourse-cdn.com/flex015/user_avatar/www.neomonstersforum.com/killerdog/32/19206_2.png) [@Killerdog](https://www.neomonstersforum.com/u/Killerdog)\ **Post date:** [February 17, 2021, 4:27am UTC](https://www.neomonstersforum.com/t/missing-gems/31578/7 "2021-02-17T04:27:07Z")
Go back to your troll hole Squinty ---
**Author:** ![Dane](https://sea1.discourse-cdn.com/flex015/user_avatar/www.neomonstersforum.com/dane/32/38931_2.png) [@Dane](https://www.neomonstersforum.com/u/Dane)\ **Post date:** [February 17, 2021, 4:45am UTC](https://www.neomonstersforum.com/t/missing-gems/31578/8 "2021-02-17T04:45:14Z")
Thank you