# Lost account help ! **URL:** \ **Category:** Neo Monsters\ **Created:** [August 12, 2023, 10:24pm UTC](https://www.neomonstersforum.com/t/lost-account-help/45043 "2023-08-12T22:24:24Z")\ **Posts on this page:** 18\ **Page:** 1
**Author:** ![Xtorrmens](https://avatars.discourse-cdn.com/v4/letter/x/3ab097/32.png) [@Xtorrmens](https://www.neomonstersforum.com/u/Xtorrmens)\ **Post date:** [August 12, 2023, 10:24pm UTC](https://www.neomonstersforum.com/t/lost-account-help/45043/1 "2023-08-12T22:24:24Z")
Is there a way to get my account back?, I lost my code ---
**Author:** ![EBO](https://sea1.discourse-cdn.com/flex015/user_avatar/www.neomonstersforum.com/ebo/32/44250_2.png) [@EBO](https://www.neomonstersforum.com/u/EBO)\ **Post date:** [August 12, 2023, 10:58pm UTC](https://www.neomonstersforum.com/t/lost-account-help/45043/2 "2023-08-12T22:58:47Z")
Try to contact support with providing your Google Play purchase code (purchase receipt email), telling them your friend code, shared monster, hero rank, which monsters you got, probably an ingame screenshot of the main menu could help too, to prove that is your account. Good luck. ---
**Author:** ![Xtorrmens](https://avatars.discourse-cdn.com/v4/letter/x/3ab097/32.png) [@Xtorrmens](https://www.neomonstersforum.com/u/Xtorrmens)\ **Post date:** [August 13, 2023, 5:50am UTC](https://www.neomonstersforum.com/t/lost-account-help/45043/3 "2023-08-13T05:50:14Z")
I don’t know what email to use to contact them ---
**Author:** ![Xtorrmens](https://avatars.discourse-cdn.com/v4/letter/x/3ab097/32.png) [@Xtorrmens](https://www.neomonstersforum.com/u/Xtorrmens)\ **Post date:** [August 13, 2023, 5:51am UTC](https://www.neomonstersforum.com/t/lost-account-help/45043/4 "2023-08-13T05:51:26Z")
can u help me ? ---
**Author:** ![Unholy\_Prem](https://sea1.discourse-cdn.com/flex015/user_avatar/www.neomonstersforum.com/unholy_prem/32/81598_2.png) [@Unholy\_Prem](https://www.neomonstersforum.com/u/Unholy_Prem)\ **Post date:** [August 13, 2023, 8:01am UTC](https://www.neomonstersforum.com/t/lost-account-help/45043/5 "2023-08-13T08:01:56Z")
[neomon.983143183@gmail.com](mailto:neomon.983143183@gmail.com) ---
**Author:** ![Xtorrmens](https://avatars.discourse-cdn.com/v4/letter/x/3ab097/32.png) [@Xtorrmens](https://www.neomonstersforum.com/u/Xtorrmens)\ **Post date:** [August 13, 2023, 6:35pm UTC](https://www.neomonstersforum.com/t/lost-account-help/45043/6 "2023-08-13T18:35:05Z")
With this email I contact to recover my account? ---
**Author:** ![Unholy\_Prem](https://sea1.discourse-cdn.com/flex015/user_avatar/www.neomonstersforum.com/unholy_prem/32/81598_2.png) [@Unholy\_Prem](https://www.neomonstersforum.com/u/Unholy_Prem)\ **Post date:** [August 13, 2023, 7:58pm UTC](https://www.neomonstersforum.com/t/lost-account-help/45043/7 "2023-08-13T19:58:44Z")
Yes share ur details 1. friend code 2. any other details u remember 3. Most imp: ur payment receipt through which the accnt is related ---
**Author:** ![EBO](https://sea1.discourse-cdn.com/flex015/user_avatar/www.neomonstersforum.com/ebo/32/44250_2.png) [@EBO](https://www.neomonstersforum.com/u/EBO)\ **Post date:** [August 13, 2023, 8:27pm UTC](https://www.neomonstersforum.com/t/lost-account-help/45043/8 "2023-08-13T20:27:12Z")
You can also click in-game on the support buttons, it will forward to your e-mail program and use the same email stated above by UnholyPrem. ---
**Author:** ![Xtorrmens](https://avatars.discourse-cdn.com/v4/letter/x/3ab097/32.png) [@Xtorrmens](https://www.neomonstersforum.com/u/Xtorrmens)\ **Post date:** [August 13, 2023, 11:29pm UTC](https://www.neomonstersforum.com/t/lost-account-help/45043/9 "2023-08-13T23:29:39Z")
nobody answers ---
**Author:** ![EBO](https://sea1.discourse-cdn.com/flex015/user_avatar/www.neomonstersforum.com/ebo/32/44250_2.png) [@EBO](https://www.neomonstersforum.com/u/EBO)\ **Post date:** [August 14, 2023, 12:12pm UTC](https://www.neomonstersforum.com/t/lost-account-help/45043/10 "2023-08-14T12:12:21Z")
Support is in Japan and usually takes a few days to process all inquiries, please be patient. ---
**Author:** ![Xtorrmens](https://avatars.discourse-cdn.com/v4/letter/x/3ab097/32.png) [@Xtorrmens](https://www.neomonstersforum.com/u/Xtorrmens)\ **Post date:** [August 18, 2023, 2:46am UTC](https://www.neomonstersforum.com/t/lost-account-help/45043/11 "2023-08-18T02:46:07Z")
thanks a lot everyone :3 ---
**Author:** ![Dev\_VKC](https://sea1.discourse-cdn.com/flex015/user_avatar/www.neomonstersforum.com/dev_vkc/32/55057_2.png) [@Dev\_VKC](https://www.neomonstersforum.com/u/Dev_VKC)\ **Post date:** [August 18, 2023, 3:23am UTC](https://www.neomonstersforum.com/t/lost-account-help/45043/12 "2023-08-18T03:23:59Z")
@Xtorrmens Please refer to this thread. > [@envelope \[IMPORTANT\] How to contact support team envelope](https://www.neomonstersforum.com/t/important-how-to-contact-support-team/24662): > > If you encountered any issue in the game, please feel free to contact our support team via email. [shopsupport@zigzagame.net](mailto:shopsupport@zigzagame.net) Please make sure to provide the following information: in game name friend ID transfer number (restore code) If you are contacting us because you lost / forgot the restore code, please provide us app purchase / download receipt and the following information (as far as you can remember) in the mail. in game name friend ID purchase receipt (if any) in game progress l… ---
**Author:** ![Bhupinder\_Kaur](https://sea1.discourse-cdn.com/flex015/user_avatar/www.neomonstersforum.com/bhupinder_kaur/32/69920_2.png) [@Bhupinder\_Kaur](https://www.neomonstersforum.com/u/Bhupinder_Kaur)\ **Post date:** [January 1, 2026, 3:48am UTC](https://www.neomonstersforum.com/t/lost-account-help/45043/14 "2026-01-01T03:48:10Z")
I lost my account can you help to get me my account my name is “Paramveer Singh" and my hero rank is 55 i have a “Prixis” on my profile . Hopefully u can recover my ID it took me months to grind. Thank you. ---
**Author:** ![Killerdog](https://sea1.discourse-cdn.com/flex015/user_avatar/www.neomonstersforum.com/killerdog/32/19206_2.png) [@Killerdog](https://www.neomonstersforum.com/u/Killerdog)\ **Post date:** [January 1, 2026, 12:15pm UTC](https://www.neomonstersforum.com/t/lost-account-help/45043/15 "2026-01-01T12:15:08Z")
Please see the thread linked above about how to contact the support team directly ---
**Author:** ![Bhupinder\_Kaur](https://sea1.discourse-cdn.com/flex015/user_avatar/www.neomonstersforum.com/bhupinder_kaur/32/69920_2.png) [@Bhupinder\_Kaur](https://www.neomonstersforum.com/u/Bhupinder_Kaur)\ **Post date:** [January 2, 2026, 4:31am UTC](https://www.neomonstersforum.com/t/lost-account-help/45043/16 "2026-01-02T04:31:27Z")
I did email them now what ---
**Author:** ![Cubanonh](https://avatars.discourse-cdn.com/v4/letter/c/3be4f8/32.png) [@Cubanonh](https://www.neomonstersforum.com/u/Cubanonh)\ **Post date:** [January 3, 2026, 8:37pm UTC](https://www.neomonstersforum.com/t/lost-account-help/45043/17 "2026-01-03T20:37:30Z")
English: Hello, I lost my game progress after accidentally deleting some game files while freeing up space on my phone, and now when I open it, it starts from the beginning. I don’t have the recovery code, which I realize was a big mistake on my part. I would really appreciate it if there were any other way to recover my account, since I invested a lot of time and effort into it and managed to obtain very strong awakened mythical monsters. Thank you in advance . Español: Hola perdi mi progreso del juego al borrar accidentalmente algunos archivos del juego liberando espacio en mi celular y ahora al abrir me inicia desde el principio. No cuento con el código de restauración que me doy cuenta fue un gran error de mi parte. Apreciaría mucho si hubiera alguna otra forma de recuperar mi cuenta ya que me costó mucho tiempo y aprendizaje logrando obtener monstruos míticos despiertos muy fuertes. Gracias de anteman o ---
**Author:** ![Killerdog](https://sea1.discourse-cdn.com/flex015/user_avatar/www.neomonstersforum.com/killerdog/32/19206_2.png) [@Killerdog](https://www.neomonstersforum.com/u/Killerdog)\ **Post date:** [January 4, 2026, 1:13am UTC](https://www.neomonstersforum.com/t/lost-account-help/45043/18 "2026-01-04T01:13:11Z")
You’ll need to contact support, the link saying how to do that is above. Please bear in mind the company was on holiday so there will be some delay as they catch up on all the support emails. ---
**Author:** ![Entity\_Fire](https://sea1.discourse-cdn.com/flex015/user_avatar/www.neomonstersforum.com/entity_fire/32/78525_2.png) [@Entity\_Fire](https://www.neomonstersforum.com/u/Entity_Fire)\ **Post date:** [January 29, 2026, 1:00pm UTC](https://www.neomonstersforum.com/t/lost-account-help/45043/19 "2026-01-29T13:00:51Z")
Neo monsters I uninstall mistakely now I’m install and I forgot restore code I have only username - entity303 and hero rank -116/117 my share monster - Drakion