Is it a bug?

Good evening/day dev I want to ask for help about my neo code I want to transfer it into my other phone but I can’t open it because it’s to short this is the code dev hope you can help me [removed by moderator]

Why is it too short?

Are you able to go to: online → community → view transfer number? (Buttons in the bottom right of the screen)

That’s the number you need to transfer the account between devices. You will also need the memorable code if you set that up (if you skipped this step you leave it empty).