# ✉️ \[IMPORTANT\] How to contact support team ✉️

**URL:** <https://www.neomonstersforum.com/t/important-how-to-contact-support-team/24662>\
**Category:** Neo Monsters Bug Reports\
**Created:** [April 15, 2020, 2:35am UTC](https://www.neomonstersforum.com/t/important-how-to-contact-support-team/24662 "2020-04-15T02:35:57Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![Dev\_VKC](https://sea1.discourse-cdn.com/flex015/user_avatar/www.neomonstersforum.com/dev_vkc/32/55057_2.png) [@Dev\_VKC](https://www.neomonstersforum.com/u/Dev_VKC)\
**Post date:** [April 15, 2020, 2:35am UTC](https://www.neomonstersforum.com/t/important-how-to-contact-support-team/24662/1 "2020-04-15T02:35:57Z")

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If you encountered any issue in the game, please feel free to contact our support team via email.

## [shopsupport@zigzagame.net](mailto:shopsupport@zigzagame.net)

* * *

Please make sure to provide the following information:

- in game name
- friend ID
- transfer number (restore code)

* * *

If you are contacting us because you lost / forgot the restore code, please provide us **app purchase / download receipt** and the following information (as far as you can remember) in the mail.

- in game name
- friend ID
- purchase receipt (if any)
- in game progress
- last time login

* * *

You can also access the email address by tapping Online → Community → Contact Us

 ![Screen Shot 2020-04-15 at 11.20.36](https://us1.discourse-cdn.com/flex015/uploads/neomonstersforum/original/3X/4/b/4b50f07c1b6f1722b7d3eaa8db2f3b8f42865b69.png) ![Screen Shot 2020-04-15 at 11.20.49](https://us1.discourse-cdn.com/flex015/uploads/neomonstersforum/original/3X/0/f/0fa753425ff7e62d452b918f7951e72b4272a385.png)

Thank you

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<div class="post-metadata">

**Author:** ![Dev\_VKC](https://sea1.discourse-cdn.com/flex015/user_avatar/www.neomonstersforum.com/dev_vkc/32/55057_2.png) [@Dev\_VKC](https://www.neomonstersforum.com/u/Dev_VKC)\
**Post date:** [April 15, 2020, 2:38am UTC](https://www.neomonstersforum.com/t/important-how-to-contact-support-team/24662/2 "2020-04-15T02:38:34Z")

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<div class="post-metadata">

**Author:** ![Dev\_VKC](https://sea1.discourse-cdn.com/flex015/user_avatar/www.neomonstersforum.com/dev_vkc/32/55057_2.png) [@Dev\_VKC](https://www.neomonstersforum.com/u/Dev_VKC)\
**Post date:** [April 15, 2020, 2:38am UTC](https://www.neomonstersforum.com/t/important-how-to-contact-support-team/24662/3 "2020-04-15T02:38:49Z")

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<div class="post-metadata">

**Author:** ![Dev\_VKC](https://sea1.discourse-cdn.com/flex015/user_avatar/www.neomonstersforum.com/dev_vkc/32/55057_2.png) [@Dev\_VKC](https://www.neomonstersforum.com/u/Dev_VKC)\
**Post date:** [November 11, 2020, 1:50am UTC](https://www.neomonstersforum.com/t/important-how-to-contact-support-team/24662/4 "2020-11-11T01:50:25Z")

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<div class="post-metadata">

**Author:** ![Dev\_VKC](https://sea1.discourse-cdn.com/flex015/user_avatar/www.neomonstersforum.com/dev_vkc/32/55057_2.png) [@Dev\_VKC](https://www.neomonstersforum.com/u/Dev_VKC)\
**Post date:** [November 11, 2020, 1:50am UTC](https://www.neomonstersforum.com/t/important-how-to-contact-support-team/24662/5 "2020-11-11T01:50:36Z")

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<div class="post-metadata">

**Author:** ![Dev\_VKC](https://sea1.discourse-cdn.com/flex015/user_avatar/www.neomonstersforum.com/dev_vkc/32/55057_2.png) [@Dev\_VKC](https://www.neomonstersforum.com/u/Dev_VKC)\
**Post date:** [May 31, 2022, 11:52pm UTC](https://www.neomonstersforum.com/t/important-how-to-contact-support-team/24662/6 "2022-05-31T23:52:35Z")

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<div class="post-metadata">

**Author:** ![Dev\_VKC](https://sea1.discourse-cdn.com/flex015/user_avatar/www.neomonstersforum.com/dev_vkc/32/55057_2.png) [@Dev\_VKC](https://www.neomonstersforum.com/u/Dev_VKC)\
**Post date:** [May 31, 2022, 11:52pm UTC](https://www.neomonstersforum.com/t/important-how-to-contact-support-team/24662/7 "2022-05-31T23:52:49Z")

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