# I need help restoring my account

**URL:** <https://www.neomonstersforum.com/t/i-need-help-restoring-my-account/47973>\
**Category:** Neo Monsters Bug Reports\
**Created:** [December 14, 2023, 4:15am UTC](https://www.neomonstersforum.com/t/i-need-help-restoring-my-account/47973 "2023-12-14T04:15:00Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![NecroDemon026](https://avatars.discourse-cdn.com/v4/letter/n/ecae2f/32.png) [@NecroDemon026](https://www.neomonstersforum.com/u/NecroDemon026)\
**Post date:** [December 14, 2023, 4:15am UTC](https://www.neomonstersforum.com/t/i-need-help-restoring-my-account/47973/1 "2023-12-14T04:15:00Z")

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They banned my account that I have been with for 3 years because it used an application that was not official but I only used it to play because I love the game and I couldn’t buy the game because I am from Cuba and I am only 13 years old but thanks to I have it for free for a while but I need help to unban me I will do whatever is necessary but please help me I don’t want to lose all the progress I have

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**Author:** ![Exu](https://sea1.discourse-cdn.com/flex015/user_avatar/www.neomonstersforum.com/exu/32/62314_2.png) [@Exu](https://www.neomonstersforum.com/u/Exu)\
**Post date:** [December 14, 2023, 6:38am UTC](https://www.neomonstersforum.com/t/i-need-help-restoring-my-account/47973/2 "2023-12-14T06:38:47Z")

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