# I need help. I did not get my purchase **URL:** \ **Category:** Neo Monsters General Discussions\ **Created:** [April 12, 2020, 11:49pm UTC](https://www.neomonstersforum.com/t/i-need-help-i-did-not-get-my-purchase/24605 "2020-04-12T23:49:21Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![Parker\_Catalano](https://sea1.discourse-cdn.com/flex015/user_avatar/www.neomonstersforum.com/parker_catalano/32/22430_2.png) [@Parker\_Catalano](https://www.neomonstersforum.com/u/Parker_Catalano)\ **Post date:** [April 12, 2020, 11:49pm UTC](https://www.neomonstersforum.com/t/i-need-help-i-did-not-get-my-purchase/24605/1 "2020-04-12T23:49:21Z")
Where can I get in contact with Admins??? I just spent $30 and there is nobody to email or call. ---
**Author:** ![DMG\_Anxag](https://sea1.discourse-cdn.com/flex015/user_avatar/www.neomonstersforum.com/dmg_anxag/32/36390_2.png) [@DMG\_Anxag](https://www.neomonstersforum.com/u/DMG_Anxag)\ **Post date:** [April 12, 2020, 11:59pm UTC](https://www.neomonstersforum.com/t/i-need-help-i-did-not-get-my-purchase/24605/2 "2020-04-12T23:59:16Z")
@Dev_VKC ---
**Author:** ![Adrino](https://sea1.discourse-cdn.com/flex015/user_avatar/www.neomonstersforum.com/adrino/32/22342_2.png) [@Adrino](https://www.neomonstersforum.com/u/Adrino)\ **Post date:** [April 12, 2020, 11:59pm UTC](https://www.neomonstersforum.com/t/i-need-help-i-did-not-get-my-purchase/24605/3 "2020-04-12T23:59:19Z")
Happened to me twice. you can email the developers here [neomonsupport.iap@zigzagame.net](mailto:neomonsupport.iap@zigzagame.net) include your In game name, restore code, friend code and purchase receipt. they will credit it soon. ---
**Author:** ![Parker\_Catalano](https://sea1.discourse-cdn.com/flex015/user_avatar/www.neomonstersforum.com/parker_catalano/32/22430_2.png) [@Parker\_Catalano](https://www.neomonstersforum.com/u/Parker_Catalano)\ **Post date:** [April 12, 2020, 11:59pm UTC](https://www.neomonstersforum.com/t/i-need-help-i-did-not-get-my-purchase/24605/4 "2020-04-12T23:59:52Z")
Thank you! ---
**Author:** ![DMGBonanoe](https://sea1.discourse-cdn.com/flex015/user_avatar/www.neomonstersforum.com/dmgbonanoe/32/27340_2.png) [@DMGBonanoe](https://www.neomonstersforum.com/u/DMGBonanoe)\ **Post date:** [April 13, 2020, 1:01am UTC](https://www.neomonstersforum.com/t/i-need-help-i-did-not-get-my-purchase/24605/5 "2020-04-13T01:01:57Z")
wait don’t include your restore code only if they ask normally they shouldn’t because this guy can be the owner of this email and scam you ---
**Author:** ![Adrino](https://sea1.discourse-cdn.com/flex015/user_avatar/www.neomonstersforum.com/adrino/32/22342_2.png) [@Adrino](https://www.neomonstersforum.com/u/Adrino)\ **Post date:** [April 13, 2020, 2:10am UTC](https://www.neomonstersforum.com/t/i-need-help-i-did-not-get-my-purchase/24605/6 "2020-04-13T02:10:15Z")
I’m not a scammer. I took the email address from [here](https://www.neomonstersforum.com/t/contact-information/3395). I used to include restore code in these kind of email, may be it’s not necessary. @DMGBonanoe I cannot possibly create an email like that because the domain [zigzagame.net](http://zigzagame.net) is owned by neomon devs. Any way good point. Edit: It would have been nice if any of the Mod could pin the contact details I linked here. In future it helps players having these kind of problems. ---
**Author:** ![DMGBonanoe](https://sea1.discourse-cdn.com/flex015/user_avatar/www.neomonstersforum.com/dmgbonanoe/32/27340_2.png) [@DMGBonanoe](https://www.neomonstersforum.com/u/DMGBonanoe)\ **Post date:** [April 13, 2020, 2:20am UTC](https://www.neomonstersforum.com/t/i-need-help-i-did-not-get-my-purchase/24605/7 "2020-04-13T02:20:18Z")
nothing personal it’s just we have to be careful with acc info because once someone has restore code it cannot be chnaged and he has fulll access to your acc ---
**Author:** ![Adrino](https://sea1.discourse-cdn.com/flex015/user_avatar/www.neomonstersforum.com/adrino/32/22342_2.png) [@Adrino](https://www.neomonstersforum.com/u/Adrino)\ **Post date:** [April 13, 2020, 2:23am UTC](https://www.neomonstersforum.com/t/i-need-help-i-did-not-get-my-purchase/24605/8 "2020-04-13T02:23:26Z")
I understand. 😄 I lost my account with 42 legendaries and 3 mythics in a similar situation. ---
**Author:** ![Tanbeer](https://sea1.discourse-cdn.com/flex015/user_avatar/www.neomonstersforum.com/tanbeer/32/51776_2.png) [@Tanbeer](https://www.neomonstersforum.com/u/Tanbeer)\ **Post date:** [April 13, 2020, 2:58am UTC](https://www.neomonstersforum.com/t/i-need-help-i-did-not-get-my-purchase/24605/9 "2020-04-13T02:58:21Z")
Okay but why are you using that Skeleton Monster.You don’t even use it in PvP Unlikely me ---
**Author:** ![Adrino](https://sea1.discourse-cdn.com/flex015/user_avatar/www.neomonstersforum.com/adrino/32/22342_2.png) [@Adrino](https://www.neomonstersforum.com/u/Adrino)\ **Post date:** [April 13, 2020, 3:03am UTC](https://www.neomonstersforum.com/t/i-need-help-i-did-not-get-my-purchase/24605/10 "2020-04-13T03:03:00Z")
How do you know that? 😲 I just hatched it. Haven’t figured out a way to use it. ---
**Author:** ![Tanbeer](https://sea1.discourse-cdn.com/flex015/user_avatar/www.neomonstersforum.com/tanbeer/32/51776_2.png) [@Tanbeer](https://www.neomonstersforum.com/u/Tanbeer)\ **Post date:** [April 13, 2020, 3:36am UTC](https://www.neomonstersforum.com/t/i-need-help-i-did-not-get-my-purchase/24605/11 "2020-04-13T03:36:14Z")
I hatched it when it was first released and I know how to use it properly.Ppl doesn’t even use him in PvP or barely use him in PvP.But I use him at both places. He’s awesome. ---
**Author:** ![Killerdog](https://sea1.discourse-cdn.com/flex015/user_avatar/www.neomonstersforum.com/killerdog/32/19206_2.png) [@Killerdog](https://www.neomonstersforum.com/u/Killerdog)\ **Post date:** [April 13, 2020, 2:47pm UTC](https://www.neomonstersforum.com/t/i-need-help-i-did-not-get-my-purchase/24605/12 "2020-04-13T14:47:17Z")
@Parker_Catalano The email address provided to you above is out of date. The new email address is: [neomon.983143183@gmail.com](mailto:neomon.983143183@gmail.com) Send an email there explaining the issue along with your in-game name, friend code and purchase receipt (not the restore code unless they ask you for it). Best of luck!