# i lost all my progress **URL:** \ **Category:** Neo Monsters\ **Created:** [May 30, 2023, 9:50pm UTC](https://www.neomonstersforum.com/t/i-lost-all-my-progress/44007 "2023-05-30T21:50:02Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![Lord\_Ashkord](https://sea1.discourse-cdn.com/flex015/user_avatar/www.neomonstersforum.com/lord_ashkord/32/52252_2.png) [@Lord\_Ashkord](https://www.neomonstersforum.com/u/Lord_Ashkord)\ **Post date:** [May 30, 2023, 9:50pm UTC](https://www.neomonstersforum.com/t/i-lost-all-my-progress/44007/1 "2023-05-30T21:50:02Z")
Hello, Im new on neomonsters, i started playing two months ago, until recently i saw all my progress gone. I was playing on the phone and i use an SDcard to add more interal storage to my phone until one of my games got a recent update that needed me to eject my Sd card and format it and when i entered neo monsters all my progress got wiped out. I was wondering if there is a way to get my account with all my previous database. ---
**Author:** ![Killerdog](https://sea1.discourse-cdn.com/flex015/user_avatar/www.neomonstersforum.com/killerdog/32/19206_2.png) [@Killerdog](https://www.neomonstersforum.com/u/Killerdog)\ **Post date:** [May 30, 2023, 10:22pm UTC](https://www.neomonstersforum.com/t/i-lost-all-my-progress/44007/2 "2023-05-30T22:22:00Z")
There is a “transfer code” which allows you to restore your data. If you enter that it’s all okay. If you forgot to take note of it, you’ll need to contact support and share your purchase receipt of the game download as well as some other relevant information like your hero rank to help identify your account. ---
**Author:** ![Lord\_Ashkord](https://sea1.discourse-cdn.com/flex015/user_avatar/www.neomonstersforum.com/lord_ashkord/32/52252_2.png) [@Lord\_Ashkord](https://www.neomonstersforum.com/u/Lord_Ashkord)\ **Post date:** [May 30, 2023, 10:26pm UTC](https://www.neomonstersforum.com/t/i-lost-all-my-progress/44007/3 "2023-05-30T22:26:22Z")
Thank you for help, unfortunately i dont have the transfer code and im a f2p but ill still try to contact them ---
**Author:** ![Killerdog](https://sea1.discourse-cdn.com/flex015/user_avatar/www.neomonstersforum.com/killerdog/32/19206_2.png) [@Killerdog](https://www.neomonstersforum.com/u/Killerdog)\ **Post date:** [May 30, 2023, 11:17pm UTC](https://www.neomonstersforum.com/t/i-lost-all-my-progress/44007/4 "2023-05-30T23:17:41Z")
Being F2P doesn’t matter. You should have a purchase receipt of the game because the game costs money to download. If you didn’t download the game through the normal mobile app stores then I’m not sure if they’ll help you and to continue playing you must download the game from one of those. ---
**Author:** ![Lord\_Ashkord](https://sea1.discourse-cdn.com/flex015/user_avatar/www.neomonstersforum.com/lord_ashkord/32/52252_2.png) [@Lord\_Ashkord](https://www.neomonstersforum.com/u/Lord_Ashkord)\ **Post date:** [May 31, 2023, 7:07am UTC](https://www.neomonstersforum.com/t/i-lost-all-my-progress/44007/5 "2023-05-31T07:07:27Z")
i downloaded it from playstore and it was free during that time. ---
**Author:** ![Lacktwo](https://sea1.discourse-cdn.com/flex015/user_avatar/www.neomonstersforum.com/lacktwo/32/34130_2.png) [@Lacktwo](https://www.neomonstersforum.com/u/Lacktwo)\ **Post date:** [May 31, 2023, 8:29am UTC](https://www.neomonstersforum.com/t/i-lost-all-my-progress/44007/6 "2023-05-31T08:29:04Z")
There still will be a receipt associated on your logged in account, Share that to the devs ---
**Author:** ![Lord\_Ashkord](https://sea1.discourse-cdn.com/flex015/user_avatar/www.neomonstersforum.com/lord_ashkord/32/52252_2.png) [@Lord\_Ashkord](https://www.neomonstersforum.com/u/Lord_Ashkord)\ **Post date:** [May 31, 2023, 11:55am UTC](https://www.neomonstersforum.com/t/i-lost-all-my-progress/44007/7 "2023-05-31T11:55:31Z")
Ok where can i find it, its not on my mail ---
**Author:** ![Tavaray](https://sea1.discourse-cdn.com/flex015/user_avatar/www.neomonstersforum.com/tavaray/32/84882_2.png) [@Tavaray](https://www.neomonstersforum.com/u/Tavaray)\ **Post date:** [May 31, 2023, 2:23pm UTC](https://www.neomonstersforum.com/t/i-lost-all-my-progress/44007/8 "2023-05-31T14:23:07Z")
I think u need to show them a screenshot of when u downloaded then, i once last my account and since it downloaded when i was free thats what they told me to send them ---
**Author:** ![EBO](https://sea1.discourse-cdn.com/flex015/user_avatar/www.neomonstersforum.com/ebo/32/44250_2.png) [@EBO](https://www.neomonstersforum.com/u/EBO)\ **Post date:** [May 31, 2023, 6:38pm UTC](https://www.neomonstersforum.com/t/i-lost-all-my-progress/44007/9 "2023-05-31T18:38:22Z")
Even if Neo Monsters is bought for free in the Google Playstore, you’ll get a receipt code into your GMail account. ---
**Author:** ![Killerdog](https://sea1.discourse-cdn.com/flex015/user_avatar/www.neomonstersforum.com/killerdog/32/19206_2.png) [@Killerdog](https://www.neomonstersforum.com/u/Killerdog)\ **Post date:** [May 31, 2023, 8:41pm UTC](https://www.neomonstersforum.com/t/i-lost-all-my-progress/44007/10 "2023-05-31T20:41:10Z")
Look in the purchase or download history on the store