# I have lost my account **URL:** \ **Category:** Neo Monsters\ **Created:** [November 6, 2025, 5:52am UTC](https://www.neomonstersforum.com/t/i-have-lost-my-account/63601 "2025-11-06T05:52:28Z")\ **Posts on this page:** 1\ **Showing post:** 2
**Author:** ![EBO](https://sea1.discourse-cdn.com/flex015/user_avatar/www.neomonstersforum.com/ebo/32/44250_2.png) [@EBO](https://www.neomonstersforum.com/u/EBO)\ **Post date:** [November 6, 2025, 2:04pm UTC](https://www.neomonstersforum.com/t/i-have-lost-my-account/63601/2 "2025-11-06T14:04:06Z")
Please contact support directly with the data you remember. Here is the guide how to contact support: > [@envelope \[IMPORTANT\] How to contact support team envelope](https://www.neomonstersforum.com/t/important-how-to-contact-support-team/24662): > > If you encountered any issue in the game, please feel free to contact our support team via email. [shopsupport@zigzagame.net](mailto:shopsupport@zigzagame.net) Please make sure to provide the following information: in game name friend ID transfer number (restore code) If you are contacting us because you lost / forgot the restore code, please provide us app purchase / download receipt and the following information (as far as you can remember) in the mail. in game name friend ID purchase receipt (if any) in game progress l… --- _[View the full topic](https://www.neomonstersforum.com/t/i-have-lost-my-account/63601)._