# I have a problem with the Balancion **URL:** \ **Category:** Neo Monsters Bug Reports\ **Created:** [January 18, 2020, 9:08pm UTC](https://www.neomonstersforum.com/t/i-have-a-problem-with-the-balancion/23122 "2020-01-18T21:08:58Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![DaniBossZ](https://sea1.discourse-cdn.com/flex015/user_avatar/www.neomonstersforum.com/danibossz/32/16887_2.png) [@DaniBossZ](https://www.neomonstersforum.com/u/DaniBossZ)\ **Post date:** [January 18, 2020, 9:08pm UTC](https://www.neomonstersforum.com/t/i-have-a-problem-with-the-balancion/23122/1 "2020-01-18T21:08:58Z")
I have a problem with the Balance I just completed the diarion challenge of this event and it doesn’t let me claim either of the two rewards. please how can administrators solve this ![Screenshot_20200118-160259](https://us1.discourse-cdn.com/flex015/uploads/neomonstersforum/original/3X/7/c/7cf5b0dbdff87437d6679c8480a9b794767235a4.jpeg) ---
**Author:** ![Tnarg122333](https://sea1.discourse-cdn.com/flex015/user_avatar/www.neomonstersforum.com/tnarg122333/32/20495_2.png) [@Tnarg122333](https://www.neomonstersforum.com/u/Tnarg122333)\ **Post date:** [January 18, 2020, 9:12pm UTC](https://www.neomonstersforum.com/t/i-have-a-problem-with-the-balancion/23122/2 "2020-01-18T21:12:17Z")
I have the exact same problem with day 7 reward. The whole screen is almost unresponsive. The only thing that works is spam tapping on the back button and “enter trial,” which gives the standard error of come back tomarrow. ---
**Author:** ![DMGBonanoe](https://sea1.discourse-cdn.com/flex015/user_avatar/www.neomonstersforum.com/dmgbonanoe/32/27340_2.png) [@DMGBonanoe](https://www.neomonstersforum.com/u/DMGBonanoe)\ **Post date:** [January 19, 2020, 1:52am UTC](https://www.neomonstersforum.com/t/i-have-a-problem-with-the-balancion/23122/3 "2020-01-19T01:52:00Z")
Sometime the game freeze.have you tried closing the app and opening it again?