# I cant use my code of restauration **URL:** \ **Category:** Neo Monsters Bug Reports\ **Created:** [May 14, 2018, 2:53am UTC](https://www.neomonstersforum.com/t/i-cant-use-my-code-of-restauration/12131 "2018-05-14T02:53:30Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![Guerrero\_Ro\_Yeshua](https://sea1.discourse-cdn.com/flex015/user_avatar/www.neomonstersforum.com/guerrero_ro_yeshua/32/8311_2.png) [@Guerrero\_Ro\_Yeshua](https://www.neomonstersforum.com/u/Guerrero_Ro_Yeshua)\ **Post date:** [May 14, 2018, 2:53am UTC](https://www.neomonstersforum.com/t/i-cant-use-my-code-of-restauration/12131/1 "2018-05-14T02:53:31Z")
Hello! my cell phone restarted alone and I have saved my restoration code, but it tells me that my account has already been used once and it is not valid, what can I do? I have 3 years playing this game and I like it a lot, what do I do? ---
**Author:** ![Dev\_BRD](https://sea1.discourse-cdn.com/flex015/user_avatar/www.neomonstersforum.com/dev_brd/32/17493_2.png) [@Dev\_BRD](https://www.neomonstersforum.com/u/Dev_BRD)\ **Post date:** [May 14, 2018, 2:55am UTC](https://www.neomonstersforum.com/t/i-cant-use-my-code-of-restauration/12131/2 "2018-05-14T02:55:15Z")
Hey, Please contact our support at: [neomonsupport.restore@zigzagame.net](mailto:neomonsupport.restore@zigzagame.net) Send them your restore code and they will sort that out for you. Thanks! 🙂 ---
**Author:** ![Guerrero\_Ro\_Yeshua](https://sea1.discourse-cdn.com/flex015/user_avatar/www.neomonstersforum.com/guerrero_ro_yeshua/32/8311_2.png) [@Guerrero\_Ro\_Yeshua](https://www.neomonstersforum.com/u/Guerrero_Ro_Yeshua)\ **Post date:** [May 14, 2018, 3:52am UTC](https://www.neomonstersforum.com/t/i-cant-use-my-code-of-restauration/12131/3 "2018-05-14T03:52:11Z")
Thanks! ---
**Author:** ![Zardecil](https://sea1.discourse-cdn.com/flex015/user_avatar/www.neomonstersforum.com/zardecil/32/7546_2.png) [@Zardecil](https://www.neomonstersforum.com/u/Zardecil)\ **Post date:** [May 14, 2018, 3:52am UTC](https://www.neomonstersforum.com/t/i-cant-use-my-code-of-restauration/12131/4 "2018-05-14T03:52:25Z")