# I can't Restore my Account **URL:** \ **Category:** Neo Monsters Bug Reports\ **Created:** [April 29, 2019, 12:06pm UTC](https://www.neomonstersforum.com/t/i-cant-restore-my-account/18907 "2019-04-29T12:06:23Z")\ **Posts on this page:** 18\ **Page:** 1
**Author:** ![Magic.cu](https://sea1.discourse-cdn.com/flex015/user_avatar/www.neomonstersforum.com/magic.cu/32/16401_2.png) [@Magic.cu](https://www.neomonstersforum.com/u/Magic.cu)\ **Post date:** [April 29, 2019, 12:06pm UTC](https://www.neomonstersforum.com/t/i-cant-restore-my-account/18907/1 "2019-04-29T12:06:23Z")
I was playing normally, but by mistake I closed the application forcibly, then when I open it again, the application opened from the beginning, as if I had deleted the data, then when I try to restore my data with my restore code the game it stops at the loading screen and never restores the account. I am desesperante. Please help me. Please some dev help me and tell me what can I do, I wrote to the support mail everyday for 2 days in a row and no answer. This is the problem, it never restores my account. ![Imposible%20to%20restore%20Neo%20Monsters](https://us1.discourse-cdn.com/flex015/uploads/neomonstersforum/original/2X/0/01e576889ebffac9b9065f909d5dd5111c71ddd8.jpeg) ---
**Author:** ![xWarlordx](https://sea1.discourse-cdn.com/flex015/user_avatar/www.neomonstersforum.com/xwarlordx/32/8034_2.png) [@xWarlordx](https://www.neomonstersforum.com/u/xWarlordx)\ **Post date:** [April 29, 2019, 12:41pm UTC](https://www.neomonstersforum.com/t/i-cant-restore-my-account/18907/2 "2019-04-29T12:41:59Z")
You have to be patient, they will help it just takes a bit of time. ---
**Author:** ![Forever](https://sea1.discourse-cdn.com/flex015/user_avatar/www.neomonstersforum.com/forever/32/13364_2.png) [@Forever](https://www.neomonstersforum.com/u/Forever)\ **Post date:** [April 29, 2019, 12:43pm UTC](https://www.neomonstersforum.com/t/i-cant-restore-my-account/18907/3 "2019-04-29T12:43:25Z")
Try reinstalling the game ---
**Author:** ![Magic.cu](https://sea1.discourse-cdn.com/flex015/user_avatar/www.neomonstersforum.com/magic.cu/32/16401_2.png) [@Magic.cu](https://www.neomonstersforum.com/u/Magic.cu)\ **Post date:** [April 29, 2019, 12:43pm UTC](https://www.neomonstersforum.com/t/i-cant-restore-my-account/18907/4 "2019-04-29T12:43:41Z")
I hope that can be resolved today, I am desesperated. ---
**Author:** ![Magic.cu](https://sea1.discourse-cdn.com/flex015/user_avatar/www.neomonstersforum.com/magic.cu/32/16401_2.png) [@Magic.cu](https://www.neomonstersforum.com/u/Magic.cu)\ **Post date:** [April 29, 2019, 12:44pm UTC](https://www.neomonstersforum.com/t/i-cant-restore-my-account/18907/5 "2019-04-29T12:44:24Z")
I tried and nothing. ---
**Author:** ![Magic.cu](https://sea1.discourse-cdn.com/flex015/user_avatar/www.neomonstersforum.com/magic.cu/32/16401_2.png) [@Magic.cu](https://www.neomonstersforum.com/u/Magic.cu)\ **Post date:** [April 29, 2019, 9:23pm UTC](https://www.neomonstersforum.com/t/i-cant-restore-my-account/18907/6 "2019-04-29T21:23:13Z")
No answer. Please help. ---
**Author:** ![Beat\_Kirchmann](https://sea1.discourse-cdn.com/flex015/user_avatar/www.neomonstersforum.com/beat_kirchmann/32/15067_2.png) [@Beat\_Kirchmann](https://www.neomonstersforum.com/u/Beat_Kirchmann)\ **Post date:** [May 5, 2019, 7:37am UTC](https://www.neomonstersforum.com/t/i-cant-restore-my-account/18907/7 "2019-05-05T07:37:50Z")
I have the same problem, hoping for help too ---
**Author:** ![Magic.cu](https://sea1.discourse-cdn.com/flex015/user_avatar/www.neomonstersforum.com/magic.cu/32/16401_2.png) [@Magic.cu](https://www.neomonstersforum.com/u/Magic.cu)\ **Post date:** [May 7, 2019, 12:42am UTC](https://www.neomonstersforum.com/t/i-cant-restore-my-account/18907/8 "2019-05-07T00:42:46Z")
Dos you recive answer? ---
**Author:** ![Dev\_BRD](https://sea1.discourse-cdn.com/flex015/user_avatar/www.neomonstersforum.com/dev_brd/32/17493_2.png) [@Dev\_BRD](https://www.neomonstersforum.com/u/Dev_BRD)\ **Post date:** [May 7, 2019, 1:18am UTC](https://www.neomonstersforum.com/t/i-cant-restore-my-account/18907/9 "2019-05-07T01:18:45Z")
Hello, Our support team is currently going through all of the support cases sent to us over the holiday, and we hope to resolve the majority of them today. Thank you for your patience. ---
**Author:** ![Professor\_Oak](https://sea1.discourse-cdn.com/flex015/user_avatar/www.neomonstersforum.com/professor_oak/32/25565_2.png) [@Professor\_Oak](https://www.neomonstersforum.com/u/Professor_Oak)\ **Post date:** [May 7, 2019, 3:01am UTC](https://www.neomonstersforum.com/t/i-cant-restore-my-account/18907/10 "2019-05-07T03:01:00Z")
Welcome back BRD , it feels like forever even though it’s just been a while I saw your posts… Had a nice vacation ? ---
**Author:** ![Magic.cu](https://sea1.discourse-cdn.com/flex015/user_avatar/www.neomonstersforum.com/magic.cu/32/16401_2.png) [@Magic.cu](https://www.neomonstersforum.com/u/Magic.cu)\ **Post date:** [May 7, 2019, 3:37am UTC](https://www.neomonstersforum.com/t/i-cant-restore-my-account/18907/11 "2019-05-07T03:37:29Z")
The support team answer me, but 1 hour ago and no reply to me again, I hope I can get my account before 2am to try to get Dolph ☹ ---
**Author:** ![Dev\_BRD](https://sea1.discourse-cdn.com/flex015/user_avatar/www.neomonstersforum.com/dev_brd/32/17493_2.png) [@Dev\_BRD](https://www.neomonstersforum.com/u/Dev_BRD)\ **Post date:** [May 7, 2019, 6:39am UTC](https://www.neomonstersforum.com/t/i-cant-restore-my-account/18907/12 "2019-05-07T06:39:52Z")
I was sick for half of it and watched a lot of netflix if that counts as a vacation 🤔 ---
**Author:** ![Professor\_Oak](https://sea1.discourse-cdn.com/flex015/user_avatar/www.neomonstersforum.com/professor_oak/32/25565_2.png) [@Professor\_Oak](https://www.neomonstersforum.com/u/Professor_Oak)\ **Post date:** [May 7, 2019, 7:06am UTC](https://www.neomonstersforum.com/t/i-cant-restore-my-account/18907/13 "2019-05-07T07:06:07Z")
Aw that sux. It doesn’t count as a vacation 😓😝 Atleast u r doing fine now… 😉 ---
**Author:** ![Magic.cu](https://sea1.discourse-cdn.com/flex015/user_avatar/www.neomonstersforum.com/magic.cu/32/16401_2.png) [@Magic.cu](https://www.neomonstersforum.com/u/Magic.cu)\ **Post date:** [May 7, 2019, 8:30am UTC](https://www.neomonstersforum.com/t/i-cant-restore-my-account/18907/14 "2019-05-07T08:30:09Z")
I got my account, I hope @Beat_Kirchmann can get his account too. Thanks support team. I am very happy. 👍 ---
**Author:** ![squinty1880](https://avatars.discourse-cdn.com/v4/letter/s/7c8e57/32.png) [@squinty1880](https://www.neomonstersforum.com/u/squinty1880)\ **Post date:** [May 9, 2019, 5:05pm UTC](https://www.neomonstersforum.com/t/i-cant-restore-my-account/18907/15 "2019-05-09T17:05:58Z")
I have the SAME exact issue as you. How do I contact support??? ---
**Author:** ![Magic.cu](https://sea1.discourse-cdn.com/flex015/user_avatar/www.neomonstersforum.com/magic.cu/32/16401_2.png) [@Magic.cu](https://www.neomonstersforum.com/u/Magic.cu)\ **Post date:** [May 9, 2019, 11:43pm UTC](https://www.neomonstersforum.com/t/i-cant-restore-my-account/18907/16 "2019-05-09T23:43:13Z")
Here you have the mail [neomonsupport.gameplay@zigzagame.net](mailto:neomonsupport.gameplay@zigzagame.net) ---
**Author:** ![squinty1880](https://avatars.discourse-cdn.com/v4/letter/s/7c8e57/32.png) [@squinty1880](https://www.neomonstersforum.com/u/squinty1880)\ **Post date:** [May 9, 2019, 11:49pm UTC](https://www.neomonstersforum.com/t/i-cant-restore-my-account/18907/17 "2019-05-09T23:49:49Z")
Thank you 🙏! How did it take for them to respond and fix it for you? ---
**Author:** ![Magic.cu](https://sea1.discourse-cdn.com/flex015/user_avatar/www.neomonstersforum.com/magic.cu/32/16401_2.png) [@Magic.cu](https://www.neomonstersforum.com/u/Magic.cu)\ **Post date:** [May 10, 2019, 4:59am UTC](https://www.neomonstersforum.com/t/i-cant-restore-my-account/18907/18 "2019-05-10T04:59:12Z")
Like 1 week, because they were in vacations, but they are back now and they will fixed it for you as soon as possible, don’t worry about it.