# Help?

**URL:** <https://www.neomonstersforum.com/t/help/26914>\
**Category:** Neo Monsters Bug Reports\
**Created:** [July 5, 2020, 4:24am UTC](https://www.neomonstersforum.com/t/help/26914 "2020-07-05T04:24:14Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Angel\_F](https://sea1.discourse-cdn.com/flex015/user_avatar/www.neomonstersforum.com/angel_f/32/14219_2.png) [@Angel\_F](https://www.neomonstersforum.com/u/Angel_F)\
**Post date:** [July 5, 2020, 4:24am UTC](https://www.neomonstersforum.com/t/help/26914/1 "2020-07-05T04:24:15Z")

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Don’t know if anyone else been through this i claimed a achievement for 10 gems around roughly 3 hours ago and i still haven’t received them what should i do.

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**Author:** ![BlazingStorm](https://sea1.discourse-cdn.com/flex015/user_avatar/www.neomonstersforum.com/blazingstorm/32/28131_2.png) [@BlazingStorm](https://www.neomonstersforum.com/u/BlazingStorm)\
**Post date:** [July 5, 2020, 7:04am UTC](https://www.neomonstersforum.com/t/help/26914/2 "2020-07-05T07:04:18Z")

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It’s in the message

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**Author:** ![LemonSqueezy](https://sea1.discourse-cdn.com/flex015/user_avatar/www.neomonstersforum.com/lemonsqueezy/32/17699_2.png) [@LemonSqueezy](https://www.neomonstersforum.com/u/LemonSqueezy)\
**Post date:** [July 5, 2020, 7:21am UTC](https://www.neomonstersforum.com/t/help/26914/3 "2020-07-05T07:21:35Z")

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When you hit claim it should instantly go into the rewards box, and you receive them by claiming them from there.

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<div class="post-metadata">

**Author:** ![Angel\_F](https://sea1.discourse-cdn.com/flex015/user_avatar/www.neomonstersforum.com/angel_f/32/14219_2.png) [@Angel\_F](https://www.neomonstersforum.com/u/Angel_F)\
**Post date:** [July 5, 2020, 12:50pm UTC](https://www.neomonstersforum.com/t/help/26914/4 "2020-07-05T12:50:52Z")

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It hasn’t popped up there yet.