# Help troubleshoot app crashes?

**URL:** <https://www.neomonstersforum.com/t/help-troubleshoot-app-crashes/3981>\
**Category:** Neo Monsters General Discussions\
**Created:** [April 23, 2016, 1:13am UTC](https://www.neomonstersforum.com/t/help-troubleshoot-app-crashes/3981 "2016-04-23T01:13:24Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Scio](https://sea1.discourse-cdn.com/flex015/user_avatar/www.neomonstersforum.com/scio/32/5981_2.png) [@Scio](https://www.neomonstersforum.com/u/Scio)\
**Post date:** [April 23, 2016, 1:13am UTC](https://www.neomonstersforum.com/t/help-troubleshoot-app-crashes/3981/1 "2016-04-23T01:13:24Z")

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Hi everyone I just started playing about 3 days ago, and I’ve had a major problem where the app crashes roughly every hour, plus or minus 10 minutes if I don’t close and restart the game. Can Anyone tell me what might be causing this and/or what to do about it?  
At first I thought it might be RAM/memory thing so I cleared about 300mbs of ram from my phone going from 500mbs spare RAM to 800mbs, but that didn’t do anything at all…

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**Author:** ![JRAlthouse](https://sea1.discourse-cdn.com/flex015/user_avatar/www.neomonstersforum.com/jralthouse/32/7565_2.png) [@JRAlthouse](https://www.neomonstersforum.com/u/JRAlthouse)\
**Post date:** [April 23, 2016, 3:38am UTC](https://www.neomonstersforum.com/t/help-troubleshoot-app-crashes/3981/2 "2016-04-23T03:38:19Z")

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Are you on android or iOS?

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**Author:** ![Buckingham](https://sea1.discourse-cdn.com/flex015/user_avatar/www.neomonstersforum.com/buckingham/32/5780_2.png) [@Buckingham](https://www.neomonstersforum.com/u/Buckingham)\
**Post date:** [April 23, 2016, 8:14am UTC](https://www.neomonstersforum.com/t/help-troubleshoot-app-crashes/3981/3 "2016-04-23T08:14:22Z")

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Also what model is the phone that you’re using?

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**Author:** ![Scio](https://sea1.discourse-cdn.com/flex015/user_avatar/www.neomonstersforum.com/scio/32/5981_2.png) [@Scio](https://www.neomonstersforum.com/u/Scio)\
**Post date:** [April 23, 2016, 3:33pm UTC](https://www.neomonstersforum.com/t/help-troubleshoot-app-crashes/3981/4 "2016-04-23T15:33:22Z")

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Android xperia T(iirc the package’s name)

Android version: 4.3  
Model number: LT30a