# Help, download process

**URL:** <https://www.neomonstersforum.com/t/help-download-process/38947>\
**Category:** Neo Monsters General Discussions\
**Created:** [May 25, 2022, 1:52pm UTC](https://www.neomonstersforum.com/t/help-download-process/38947 "2022-05-25T13:52:53Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Supersaiyan01](https://sea1.discourse-cdn.com/flex015/user_avatar/www.neomonstersforum.com/supersaiyan01/32/53321_2.png) [@Supersaiyan01](https://www.neomonstersforum.com/u/Supersaiyan01)\
**Post date:** [May 25, 2022, 1:52pm UTC](https://www.neomonstersforum.com/t/help-download-process/38947/1 "2022-05-25T13:52:53Z")

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Please can you explain to me why the download process does not finish loading and I cannot access the online section

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**Author:** ![Cesar](https://sea1.discourse-cdn.com/flex015/user_avatar/www.neomonstersforum.com/cesar/32/76219_2.png) [@Cesar](https://www.neomonstersforum.com/u/Cesar)\
**Post date:** [May 26, 2022, 11:56am UTC](https://www.neomonstersforum.com/t/help-download-process/38947/2 "2022-05-26T11:56:08Z")

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I too have this problem since yesterday, the download starts, then it stops without explanation, while data continues to be consumed.