# Help dev! **URL:** \ **Category:** Neo Monsters Bug Reports\ **Created:** [May 10, 2023, 7:02am UTC](https://www.neomonstersforum.com/t/help-dev/43780 "2023-05-10T07:02:36Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![Chosokabe](https://sea1.discourse-cdn.com/flex015/user_avatar/www.neomonstersforum.com/chosokabe/32/52004_2.png) [@Chosokabe](https://www.neomonstersforum.com/u/Chosokabe)\ **Post date:** [May 10, 2023, 7:02am UTC](https://www.neomonstersforum.com/t/help-dev/43780/1 "2023-05-10T07:02:36Z")
I accidentally delete 5 dupes of Morselmon! Could you recovered for me? I can’t catch Morselmon anymore! Notice that I ask bc of I cannot wait anymore… ---
**Author:** ![Killerdog](https://sea1.discourse-cdn.com/flex015/user_avatar/www.neomonstersforum.com/killerdog/32/19206_2.png) [@Killerdog](https://www.neomonstersforum.com/u/Killerdog)\ **Post date:** [May 10, 2023, 10:07pm UTC](https://www.neomonstersforum.com/t/help-dev/43780/2 "2023-05-10T22:07:00Z")
You should contact support for this: > [@envelope \[IMPORTANT\] How to contact support team envelope](https://www.neomonstersforum.com/t/important-how-to-contact-support-team/24662): > > If you encountered any issue in the game, please feel free to contact our support team via email. [shopsupport@zigzagame.net](mailto:shopsupport@zigzagame.net) Please make sure to provide the following information: in game name friend ID transfer number (restore code) If you are contacting us because you lost / forgot the restore code, please provide us app purchase / download receipt and the following information (as far as you can remember) in the mail. in game name friend ID purchase receipt (if any) in game progress l… ---
**Author:** ![Chosokabe](https://sea1.discourse-cdn.com/flex015/user_avatar/www.neomonstersforum.com/chosokabe/32/52004_2.png) [@Chosokabe](https://www.neomonstersforum.com/u/Chosokabe)\ **Post date:** [May 10, 2023, 10:39pm UTC](https://www.neomonstersforum.com/t/help-dev/43780/3 "2023-05-10T22:39:15Z")
I’ve contact but still waiting for reply. But I’ve contact them already. ---
**Author:** ![Killerdog](https://sea1.discourse-cdn.com/flex015/user_avatar/www.neomonstersforum.com/killerdog/32/19206_2.png) [@Killerdog](https://www.neomonstersforum.com/u/Killerdog)\ **Post date:** [May 10, 2023, 10:47pm UTC](https://www.neomonstersforum.com/t/help-dev/43780/4 "2023-05-10T22:47:23Z")
If they haven’t contacted you by the end of the weekend give me a direct message with your friend code and I’ll see if I can ping them ---
**Author:** ![Chosokabe](https://sea1.discourse-cdn.com/flex015/user_avatar/www.neomonstersforum.com/chosokabe/32/52004_2.png) [@Chosokabe](https://www.neomonstersforum.com/u/Chosokabe)\ **Post date:** [May 11, 2023, 1:56am UTC](https://www.neomonstersforum.com/t/help-dev/43780/5 "2023-05-11T01:56:10Z")
Thanks!