# Gemme acquistate non ricevute - Purchased gems not received

**URL:** <https://www.neomonstersforum.com/t/gemme-acquistate-non-ricevute-purchased-gems-not-received/65277>\
**Category:** Neo Monsters Bug Reports\
**Created:** [August 8, 2026, 3:32pm UTC](https://www.neomonstersforum.com/t/gemme-acquistate-non-ricevute-purchased-gems-not-received/65277 "2026-08-08T15:32:22Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Frank21](https://sea1.discourse-cdn.com/flex015/user_avatar/www.neomonstersforum.com/frank21/32/83796_2.png) [@Frank21](https://www.neomonstersforum.com/u/Frank21)\
**Post date:** [August 8, 2026, 3:32pm UTC](https://www.neomonstersforum.com/t/gemme-acquistate-non-ricevute-purchased-gems-not-received/65277/1 "2026-08-08T15:32:22Z")

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Buon giorno a tutti!

Ho acquistato un pass mensile di gemme (3.99€). Allego foto dell’offerta delle gemme a pagamento. Dovrei ricevere 2 gemme ogni giorno. Ho acquistato il pacchetto 4 giorni fa. Non ho ricevuto nulla. Ho scritto all’assistenza, ma nessuna risposta.

Cosa posso fare? Grazie

Auto translation:

Good morning, everyone!

I purchased a monthly gem pass (€3.99). I’m attaching a photo of the paid gem offer. I’m supposed to receive 2 gems every day. I bought the package 4 days ago, but I haven’t received anything. I’ve contacted support, but I haven’t received a reply.

What can I do? Thanks.

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**Author:** ![viktoriyanavrotskaya](https://avatars.discourse-cdn.com/v4/letter/v/59ef9b/32.png) [@viktoriyanavrotskaya](https://www.neomonstersforum.com/u/viktoriyanavrotskaya)\
**Post date:** [August 9, 2026, 1:20pm UTC](https://www.neomonstersforum.com/t/gemme-acquistate-non-ricevute-purchased-gems-not-received/65277/2 "2026-08-09T13:20:11Z")

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Ciao, spiacente per il disguido. Per gli acquisti non ricevuti la via più efficace non è il forum ma il supporto ufficiale del gioco, allega sempre la ricevuta d’acquisto di Google Play o App Store, quella è la prova che sblocca il rimborso o l’accredito. Se [website](https://tropical-casino.com/) non rispondono da giorni, puoi anche richiedere il rimborso direttamente allo store, entrambi gestiscono i casi di beni digitali non consegnati. Su quale store hai comprato?

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**Author:** ![Dev\_VKC](https://sea1.discourse-cdn.com/flex015/user_avatar/www.neomonstersforum.com/dev_vkc/32/55057_2.png) [@Dev\_VKC](https://www.neomonstersforum.com/u/Dev_VKC)\
**Post date:** [August 9, 2026, 1:20pm UTC](https://www.neomonstersforum.com/t/gemme-acquistate-non-ricevute-purchased-gems-not-received/65277/3 "2026-08-09T13:20:50Z")

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Could you please send me your Friend ID?  
Thanks!

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**Author:** ![Frank21](https://sea1.discourse-cdn.com/flex015/user_avatar/www.neomonstersforum.com/frank21/32/83796_2.png) [@Frank21](https://www.neomonstersforum.com/u/Frank21)\
**Post date:** [August 9, 2026, 1:53pm UTC](https://www.neomonstersforum.com/t/gemme-acquistate-non-ricevute-purchased-gems-not-received/65277/4 "2026-08-09T13:53:23Z")

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Grazie per la risposta. Ho già scritto al team di supporto, ma non ho ricevuto nessuna risposta. Ho anche allegato la ricevuta d’acquisto. Ho acquistato su Google Play Store

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**Author:** ![Frank21](https://sea1.discourse-cdn.com/flex015/user_avatar/www.neomonstersforum.com/frank21/32/83796_2.png) [@Frank21](https://www.neomonstersforum.com/u/Frank21)\
**Post date:** [August 9, 2026, 1:55pm UTC](https://www.neomonstersforum.com/t/gemme-acquistate-non-ricevute-purchased-gems-not-received/65277/5 "2026-08-09T13:55:49Z")

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Certo! Grazie per la risposta.

Il mio ID è: 51386322