# Game crashed when i try to catch monster **URL:** \ **Category:** Bugs, Suggestions & Monster Ideas\ **Created:** [February 15, 2020, 7:28am UTC](https://www.neomonstersforum.com/t/game-crashed-when-i-try-to-catch-monster/23585 "2020-02-15T07:28:43Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![Fantastic\_Teabags](https://sea1.discourse-cdn.com/flex015/user_avatar/www.neomonstersforum.com/fantastic_teabags/32/21033_2.png) [@Fantastic\_Teabags](https://www.neomonstersforum.com/u/Fantastic_Teabags)\ **Post date:** [February 15, 2020, 7:28am UTC](https://www.neomonstersforum.com/t/game-crashed-when-i-try-to-catch-monster/23585/1 "2020-02-15T07:28:43Z")
So, i was playing and a rare monster appears, i tried to catch it, but then the game crashed. I already tried with normal monster too, but still no hope. I already tried to make the HP red and catch it, but it’s still crashed. It’s just making me very sad. I cannot catch any monster anymore. Please help me ---
**Author:** ![NMEGaryOak](https://sea1.discourse-cdn.com/flex015/user_avatar/www.neomonstersforum.com/nmegaryoak/32/20469_2.png) [@NMEGaryOak](https://www.neomonstersforum.com/u/NMEGaryOak)\ **Post date:** [February 15, 2020, 4:10pm UTC](https://www.neomonstersforum.com/t/game-crashed-when-i-try-to-catch-monster/23585/2 "2020-02-15T16:10:50Z")
Great forum name @Fantastic_Teabags, this guy I know @Killerdog will love it. Welcome to the community, try emailing [shopsupport@zigzagame.net](mailto:shopsupport@zigzagame.net) , they’ll take care of you 👍 ---
**Author:** ![Killerdog](https://sea1.discourse-cdn.com/flex015/user_avatar/www.neomonstersforum.com/killerdog/32/19206_2.png) [@Killerdog](https://www.neomonstersforum.com/u/Killerdog)\ **Post date:** [February 15, 2020, 6:30pm UTC](https://www.neomonstersforum.com/t/game-crashed-when-i-try-to-catch-monster/23585/3 "2020-02-15T18:30:48Z")
[neomon.983143183@gmail.com](mailto:neomon.983143183@gmail.com) This is the new support email address. Message them and tell them your friend code to have them investigate. I hope you’re able to get the issue fixed! ---
**Author:** ![111176](https://sea1.discourse-cdn.com/flex015/user_avatar/www.neomonstersforum.com/111176/32/21461_2.png) [@111176](https://www.neomonstersforum.com/u/111176)\ **Post date:** [March 7, 2020, 11:25am UTC](https://www.neomonstersforum.com/t/game-crashed-when-i-try-to-catch-monster/23585/4 "2020-03-07T11:25:26Z")
Sorry In