# Claim Bug **URL:** \ **Category:** Bugs, Suggestions & Monster Ideas\ **Created:** [February 14, 2019, 1:04pm UTC](https://www.neomonstersforum.com/t/claim-bug/17505 "2019-02-14T13:04:56Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![Marks\_Maabane](https://sea1.discourse-cdn.com/flex015/user_avatar/www.neomonstersforum.com/marks_maabane/32/12662_2.png) [@Marks\_Maabane](https://www.neomonstersforum.com/u/Marks_Maabane)\ **Post date:** [February 14, 2019, 1:04pm UTC](https://www.neomonstersforum.com/t/claim-bug/17505/1 "2019-02-14T13:04:56Z")
I know this is lousy, but I purchased 1 monster with 4 Gems, got a purchase error to view my monster in the REWARDS, when I tried to claim my monster (after several attempts) I got a “can’t find this purchase/claim” message. So, it would be awesome to get that monster i purchased or my gems back and purchase another monster and hope to get something pretty awesome. ---
**Author:** ![Dev\_BRD](https://sea1.discourse-cdn.com/flex015/user_avatar/www.neomonstersforum.com/dev_brd/32/17493_2.png) [@Dev\_BRD](https://www.neomonstersforum.com/u/Dev_BRD)\ **Post date:** [February 15, 2019, 12:08am UTC](https://www.neomonstersforum.com/t/claim-bug/17505/2 "2019-02-15T00:08:26Z")
Hello, I apologize for the issue you are having. Could you please contact our support team at: [shopsupport@zigzagame.net](mailto:shopsupport@zigzagame.net) and they will be able to help you. Thanks ---
**Author:** ![Dev\_BRD](https://sea1.discourse-cdn.com/flex015/user_avatar/www.neomonstersforum.com/dev_brd/32/17493_2.png) [@Dev\_BRD](https://www.neomonstersforum.com/u/Dev_BRD)\ **Post date:** [February 15, 2019, 12:08am UTC](https://www.neomonstersforum.com/t/claim-bug/17505/3 "2019-02-15T00:08:31Z")